After doing a course on negotiating (and reading Getting to Yes which I enjoyed more than the course), I find myself analysing every negotiation I see (in real life or on TV). My conclusion so far is that there are a lot of people who are bad at negotiating, and many of them have roles … Continue reading “Negotiation”
Month: March 2016
Notes inspired by The Phoenix Project
I’ve just read The Phoenix Project as research into my own change project. A few initial observations: We need to eliminate anything that doesn’t add value to the customer and anything that represents dead time. Using Lean principles to eliminate waste should lead to greater productivity and customer satisfaction. It requires taking a step back … Continue reading “Notes inspired by The Phoenix Project”