What are you going to do about it?! 

Published: Posted on

By Dr Tom Brownlee

Photo by Towfiqu barbhuiya on Unsplash

Often when I’m looking over a students work I find that they provide a good commentary of what they’ve found, but not necessarily what that means. It’s this level of criticality that we try to build, which is really useful in the real world. I stole from a colleague the phrase that ‘you’ve told me the ‘what’, but I also need the ‘so what’.’ 

I really liked this way of putting that comment into a phrase, which hopefully made it easier to understand. A few weeks ago, I heard a third part to the phrase, which I like even more. It can be used in similar circumstances but also has a much wider use. 

Thinking of it as ‘What?’, ‘So What?’, ‘Now What?’ Allows us to think about not only stating the circumstances and the consequences, but also our next move. 

I try to keep in mind the advice of not always going to superiors with problems, but I think this short framework allows a nice way of structuring conversations around any issues. It might go something like this: 

“This has happened, and this is what that means. What I think we should do about it is this.”  

Even if your manager doesn’t agree entirely, they’ll appreciate that you’ve thought about what a solution might look like rather than just going to them for an answer. 

A nice, simple, strategy that’ll help you to show that you can think for yourself and aren’t always needing your hand holding. It’ll also encourage and develop your own problem solving skills.

T.Brownlee@bham.ac.uk

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