Lunch and Learn schedule

You can now see all upcoming Lunch and Learns in the L & L Calendar tab within the Lunch and Learns channel in the Collaboration Space. We’ll post all Lunch and Learns info here, to keep it all in one place – including how to book to present a Lunch and Learn, and videos of … Continue reading “Lunch and Learn schedule”

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Customer feedback for June

Each month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Here are some of the comments provided by our customers in June, and the team or individual who deserved the praise. “I appreciate … Continue reading “Customer feedback for June”

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Service Release Package

The Service Release Package (SRP) is a new form in ServiceNow that is the recommended tool to record all Service Transition and Release activity, up to and including Early Life Support. Who is it for? Anyone involved in releasing new services or significant changes to existing services. You can use the SRP for anything from … Continue reading “Service Release Package”

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ServiceNow improvements: Making IT easier

Members of the Service Management team, alongside the App Ops ServiceNow developers, frequently make small improvements to ServiceNow. These include adding functions that have been released in recent versions, improving navigation and the way information is presented – or just fixing the little things that bug you! Here are a few things we’ve been working … Continue reading “ServiceNow improvements: Making IT easier”

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Get comfy: Home DSE assessments

All University home workers should undertake their own Display Screen Equipment (DSE) assessments, using an ergonomic checklist. This will help make sure that you remain comfortable during your working day, and don’t get injured – or exacerbate any existing injuries or health conditions. Our Health and Safety and Building Coordinator, Dominic Cross, has collated some … Continue reading “Get comfy: Home DSE assessments”

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The Angry Black Woman Myth

Written by Stella Poole, Equality and Diversity Champion. The Angry Black Woman Myth is a story for another time… This time, let’s talk about racism. Racism is real – and it’s not just happening in America. It’s happening across the world in many countries, states, cities and communities. Racism is happening in businesses, schools, institutions, neighbourhoods and families.   There is a huge diversity among the people of the world; everyone is different. Each … Continue reading “The Angry Black Woman Myth”

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Customer feedback for May

Each month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Here are some of the comments provided by our customers in May, and the team or individual who deserved the good praise. “Zak … Continue reading “Customer feedback for May”

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Summer scavenger hunt

Due to restricted campus access and social distancing rules, we can’t run our usual staff summer event this year. Instead, we’re running a virtual scavenger hunt! We’ll provide you with a list of ‘clues’, which you’ll have to find – or create – within your team, submitting photos or videos of your items. We’ll create … Continue reading “Summer scavenger hunt”

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Top tips: IT staff recommendations

Working from home has quickly become the new normal due to the Covid-19 pandemic. Some of us are relishing the time at home with less interruptions; whilst others have even more distractions than ever, balancing family life with work. For some people, the lack of face-to-face contact with colleagues is taking its toll. Have you … Continue reading “Top tips: IT staff recommendations”

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Women in IT update

The Women in IT group met on 19 May, for a progress update and to discuss what to take forward next.   The group has achieved a lot already, including:  Improving the transparency of the Annual Review process with a clear article in the newsletter about how the process works.  We’ve taken some positive steps taken … Continue reading “Women in IT update”

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