Great job! MDS IT team and Networks deliver in IBR

As part of the Estates Capital Programme, the Institute of Biomedical Research (IBR) West area of the Medical School has recently been refurbished at a cost of £9 million. It has taken over a year to complete. The building work was delayed, which put the MDS IT team and Networks Team under considerable pressure to … Continue reading “Great job! MDS IT team and Networks deliver in IBR”

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Is IT Services delivering value?

Tara Lamplough, Head of Business Partnering, shares her reflections on findings from the BRMConnect Conference in New Orleans. This is the first in a short series of blog posts about the BRMConnect Conference.  This year thanks to a UCISA bursary I was able to attend the BRMConnect conference in New Orleans. BRMConnect is the annual … Continue reading “Is IT Services delivering value?”

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Microsoft Evolve conference

  Mark Smith, Harry Bamber and Delroy McKenzie, Universal Services, attended the Microsoft Evolve conference recently, at the National Conference Centre in Birmingham. Here is their write-up of the event: The content at Evolve helped inform us about the approach to releasing services across the Microsoft 365 platform. It confirmed that a technical approach with … Continue reading “Microsoft Evolve conference”

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Cathie Dingwall interviewed for couture exhibition

Cathie Dingwall, Deputy Head of Service Management, was interviewed earlier this month for an arts event in London, Streetstyle Exhibition: from Teddy Boys to Grime Kids, Curating Subcultures Today – celebrating 25 years since the original Streetstyle exhibition. Cathie was a 20th Century dress curator at the Victoria and Albert Museum (V&A) in London for … Continue reading “Cathie Dingwall interviewed for couture exhibition”

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Joiners, leavers and movers

Joining IT Services this month James Forster joined the Network Development team on 6 November. James is a contractor and will be with IT Services for three months. Leavers Vidya James went on maternity leave this week. We wish Vidya all the best with her second baby. Srinivasa Vandrasi has left the BI Development team. … Continue reading “Joiners, leavers and movers”

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Joiners, leavers and movers

Joining IT Services this month Elaine Watton Job Title: IT Procurement/Finance Manager Line Manager: Liz Simcox Team: Project Office Elaine joins us from Solihull College & University Centre, where she worked most recently as Head of IT Projects & Systems Development. She also held responsibility for IT service delivery, finance and procurement. Elaine’s project management … Continue reading “Joiners, leavers and movers”

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Quality feedback for October

Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in October and the team or individual who deserved the good praise. “Excellent … Continue reading “Quality feedback for October”

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Quality feedback for September

Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in September and the team or individual who deserved the good praise. “I … Continue reading “Quality feedback for September”

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Better balancing business with design

In the last edition of IT Services News, we told you about changes in the Core Infrastructure team which see Spencer Webb working on initial service design and supplier liaison for incoming projects. Ensuring that new products and services meet specific technical design standards helps us to deliver them successfully. However, our understanding of the … Continue reading “Better balancing business with design”

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IT Services does Welcome Week

The University’s Welcome Week activities kicked off on Saturday 21st September, with IT Services’ staff helping thousands of students start their University adventure. For several weeks leading up to the event, significant planning and preparation had taken place to prepare us for this coming week. On Saturday, the campus was looking its stunning best (although … Continue reading “IT Services does Welcome Week”

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