Automation month update

Thank you to everyone that submitted ideas or spent time working on automations during IT Automation Month.  Progress update  The Automation Month team made excellent progress mapping out requirements for the following Enhancements, which you can view in ServiceNow.  ENH0011230: Workflow for staff email requests  ENH0011231: Workflow for setting up Mailing lists, Distribution lists and … Continue reading “Automation month update”

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Joiners, movers and leavers

Joining IT Services this month Shabbir Haider joined the BI Development Team in Applications Services on 6 January, working for Julian Kobylarz. More info on Shabbir coming soon… Leavers Nick Folidis has left the Service Desk.

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EUS drop-in lunch

Back in December, after an incredibly busy six months, End User Services held a drop-in lunch at the Brooks Bar on campus. Over thirty colleagues attended, dropping in for a chat and a bite to eat over the lunch break. The food was delicious – we’re all looking forward to the next event! Upcoming events … Continue reading “EUS drop-in lunch”

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Business Relationship Management and academics

Tara Lamplough, Head of Business Partnering, shares her reflections on findings from the BRMConnect Conference in New Orleans, run by the BRM Institute. This is the second in a short series of blog posts about the BRMConnect Conference.  Business Relationship Management (BRM) is a combination of knowledge, skills and behaviours which improve the productivity of … Continue reading “Business Relationship Management and academics”

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Customer feedback for December

Each month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Here are some of the comments provided by our customers in December, and the team or individual who deserved the good praise. “Natalie … Continue reading “Customer feedback for December”

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Customer feedback for November

Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in November and the team or individual who deserved the good praise. “Richard … Continue reading “Customer feedback for November”

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Joiners, movers and leavers

Joining IT Services this month Phil Nooney Job Title: Service Transition Manager Line Manager: Chris Broomfield Team: Application Services Phil has over 20 years of experience in Service Management. He has worked in a variety of business areas including finance, police services, utilities, education and the charity sector. His last role was as a Service … Continue reading “Joiners, movers and leavers”

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Christmas party 2019

Whether you were able to attend the Christmas party or not, we hope you enjoy these photos of the festivities! You may have noticed that some of the decorations on the tables at the Christmas party were made by our very own Craft Club – now renamed “Crafternoon”. We’ll be running a monthly lunchtime craft … Continue reading “Christmas party 2019”

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Congratulations! ILM graduates 2019

The Institute for Leadership and Management (ILM) provides qualifications for those at Team Leader/Supervisor level upwards – helping them to succeed, and to make a difference in the workplace through their leadership. We’d like to extend our congratulations to the four members of IT Services staff who have achieved ILM qualifications this year. The awards … Continue reading “Congratulations! ILM graduates 2019”

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