Quality feedback for September

Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in September and the team or individual who deserved the good praise. “I … Continue reading “Quality feedback for September”

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Better balancing business with design

In the last edition of IT Services News, we told you about changes in the Core Infrastructure team which see Spencer Webb working on initial service design and supplier liaison for incoming projects. Ensuring that new products and services meet specific technical design standards helps us to deliver them successfully. However, our understanding of the … Continue reading “Better balancing business with design”

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IT Services does Welcome Week

The University’s Welcome Week activities kicked off on Saturday 21st September, with IT Services’ staff helping thousands of students start their University adventure. For several weeks leading up to the event, significant planning and preparation had taken place to prepare us for this coming week. On Saturday, the campus was looking its stunning best (although … Continue reading “IT Services does Welcome Week”

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Farewell to Martin Horder

Martin Horder in the Project Office officially retires on 30th September having spent 44 years working at the University (45, if you count his year here as a postgrad). Working in any one place for 44 years is something of a rarity these days and an accomplishment for which Martin should be very proud. Martin … Continue reading “Farewell to Martin Horder”

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Changes to Core Infrastructure

In order to address the high level of demand for new projects and services¬† there are some changes happening within Core Infrastructure. Team Manager, Spencer Webb, will now be focusing solely on the new projects and services element of his job, specifically around the initial design and supplier liaison stage of a project which is … Continue reading “Changes to Core Infrastructure”

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ARC Team help organise Research Software Engineers Conference

2019 Research Software Engineers Conference   Some of the ARC team have been busy organising the 2019 UK Research Software Engineers Conference which was held at the University 17-19 September. In total, 360 delegates gathered in the Great Hall for three days of talks and workshops centred on super computing and software engineering. The Conference … Continue reading “ARC Team help organise Research Software Engineers Conference”

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Joiners, movers and leavers

Joining IT Services this month Cherry Doyle Job Title :Senior Business Analyst Line Manager: Richard Clayton Team: Business Analysis Team Cherry joins us from the City of Wolverhampton Council where she worked as a ‘Business Process Lead’, working mainly on CRM implementation. Outside of work she is a writer (poetry mainly) and has had her … Continue reading “Joiners, movers and leavers”

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Joiners, movers and leavers

Joining IT Services Damilola Kelani Job Title: Quality Assurance Analyst Line Manager: Stella Poole Team: Quality Assurance Services Damilola recently worked as a Test Analyst at Gear4Music an online musical instrument and music equipment retailer. Damilola was responsible for all aspects of testing, and worked with development teams, project managers, end users and colleagues to … Continue reading “Joiners, movers and leavers”

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Quality feedback for August

Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in August and the team or individual who resolved the incident. “As I … Continue reading “Quality feedback for August”

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ServiceNow Madrid upgrade

On Friday, 30th August, the ServiceNow development team will be implementing an upgrade to the application. During the upgrade, ServiceNow will be unavailable. Find out more about the upgrade on the IT Services staff intranet here.

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