Each month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Here are some of the comments provided by our customers in February, and the team or individual who deserved the good praise.
“Richard responded really quickly to my request, and also went above and beyond in coming to see me to talk me through the current admin processes. Really excellent service.”
– Richard Huss, App Ops – ServiceNow
“Great service from Mike Finney, who has provided a tailor-made solution here serveral times for this non-standard server that is essential for the work of 150 researchers. This time it was a space issue, but Mike has been able to provide solutions for it at various times.
“It is very important for us to have people like Mike within IT who can provide ‘non-standard service’ but are able to come and talk to us, look at our problems/needs and design tailor-made solutions.
“Thank you, Mike!”
– Mike Finney, COLEPS – Servers and Services
“I cannot praise Martin highly enough. He was efficient, effective and did everything he could to set up the Mac; this involved working late one evening. Where things were uncertain he sought guidance from Dave, whom I’d also like to praise. I am very grateful to Martin and Dave for this excellent service – delivered with a smile! Thank you.”
– Martin Chisholm and Dave Prentice, COLSOC – Front Office
“Fixed extremely quickly!!”
– Deborah Jenkinson, IT Service Desk
“Thank-you for implementing a solution so quickly, I’d have raised the call a while a go if I’d known I would receive such a helpful response!”
– Jacob Ellison, IT Service Desk
“Really skilled and helpful – niggly little problem that required an intelligent response – got one! Thanks.”
– Cameron Jones-Moon, IT Service Desk
“Awesome turnaround time! Thanks.”
– Jimm Wilson, IT Service Desk
“Very easy and speedy resolution. Thank you.”
– Scott Mason, IT Service Desk
“The job was completed quickly and efficiently as always! Thanks again, Chris!”
– Chris Bunker, Network Team
“Very friendly and efficient, thank you very much!”
– Richard Owens, PRS – Front Office
“Fantastic job, thank you.”
– Paul Gascoyne, PRS – Front Office