We have prepared this discussion paper to support conversations within and outside IT Services about the strategic approach we will take in support of the University’s strategic framework, Birmingham 2026. In recent weeks we have held a series of workshops for Professional Services staff, academics and researchers; and workshops specifically for IT Services staff. At … Continue reading “Digital Strategic Framework: Discussion Paper”
Category: IT Leadership
New room at Elms Road is ready
Room 106A, Elms Road, is completely unrecognisable. Its days spent as a claustrophobic storeroom are long gone. A fresh coat of paint, new flooring, air conditioning, new furniture including small storage and a refrigerator make this a quiet and welcoming space for prayer, nursing, or simply a space to step away from the screens to … Continue reading “New room at Elms Road is ready”
Invitation to our Digital Strategic Framework Workshops
We invite your opinions and ideas as we develop the Digital Strategic Framework that will support delivery of the Birmingham 2026 Strategy. We are developing our Strategic Framework using the University’s Professional Services Best in Class philosophy; collaboration, simplification and innovation. To that end, we are hosting a series of upcoming workshops and would value … Continue reading “Invitation to our Digital Strategic Framework Workshops”
Recruitment of new Chief Information Officer (CIO)
Dan Lawrence, Interim Director of IT Services, provides an update on how the recruitment of the new CIO is progressing. The recruitment process is ongoing in the search for a new Chief Information Officer (CIO) – replacing Dr Sean Duffy, our previous Director of IT Services. Interviews are currently planned for early in June; I … Continue reading “Recruitment of new Chief Information Officer (CIO)”
IT Services Customer Experience at the leading edge of CX among universities
Looking back, Dan Lawrence, IT Services Deputy Director, brought Customer Experience (CX) to the University when he joined in late 2015, making it one of our key strategic priorities. With help from Cathie Dingwall, Deputy Head of Service Management and Liz Simcox, Head of the ITS Project Office, an initial ITS CX programme of activity soon began to take shape. By the end of 2016, Kim Yeandle-Hignell, CX … Continue reading “IT Services Customer Experience at the leading edge of CX among universities”
Message from Sean Duffy
Hi everyone! Well, another year is rushing to its Christmas finish. Many thanks to each of you for your hard work throughout the year—for continuing to strive for exemplary service provision; for all the various projects and upgrades successfully delivered, and for your contribution to University initiatives throughout the year. We have been increasing staff numbers … Continue reading “Message from Sean Duffy”
IT Leadership Team refocus
At a recent away day, the IT Leadership Team (ITLT) decided to change the emphasis of ITLT. As well as continuing as the senior management of the IT function, the ITLT will have a more structured and planned approach to strategic directions. It will have a planned programme of agenda discussions on the many different … Continue reading “IT Leadership Team refocus”