Advanced Research Computing team – new name, new structure

Previously known as the Research Support Section, headed up by John Owen, the team has recently changed its name to Advanced Research Computing (ARC). The change of name was driven principally by the confusion that reigned with ‘Research Support’ units of one kind or another in many budget centres across the University – not least … Continue reading “Advanced Research Computing team – new name, new structure”

Published: Posted on

New Core: April Town Hall meeting – Recruitment demonstration

Colleagues are invited to attend the next New Core ‘Town Hall’ meeting in April. Date: Tuesday 17 April 2018 Time: 11.30 am – 12.30 pm Location: Lecture Theatre One, Strathcona Building Find out more about the latest New Core news, and view a demonstration of the new system This will include updates on recent New Core programme activity.  … Continue reading “New Core: April Town Hall meeting – Recruitment demonstration”

Published: Posted on

Application Services: Restructuring process well under way

Following a period of strategic review, Application Services underwent an organisational restructuring as of Thursday 19 October 2017. The new structure has brought the core capabilities of the department into closer alignment with the needs of the University. The restructuring process is now well under way.  The service now has two functions that reflect its … Continue reading “Application Services: Restructuring process well under way”

Published: Posted on

Business Partnering: Working together to achieve strategic goals

You may have noticed, in the most recent IT Services (ITS) organisational chart, a new department called Business Partnering, headed up by Tara Lamplough. In this article, we’re going to take a look at what Business Partnering is, who is currently responsible for this within ITS, and how all ITS staff will benefit from this. … Continue reading “Business Partnering: Working together to achieve strategic goals”

Published: Posted on

BUAFTAs 2018: IT Services staff step out in style

        The Birmingham University Awards for Tremendous Achievement (BUAFTAs) awards ceremony took place on Friday 16 February. The evening kicked off with a swanky pre-awards drinks reception in the marble foyer of the Aston Webb building. IT Services staff did not disappoint in their stylish outfit choices for the event – catching up … Continue reading “BUAFTAs 2018: IT Services staff step out in style”

Published: Posted on

Innovation team features in Arts & Science Festival with virtual reality art

The  Innovation team is running an ‘Art & Technology’ workshop at the upcoming Arts & Science Festival in March. ITS Communications visited the Innovation Centre to find out which new technologies are helping to reshape art and its production – and how you can get involved. Over the past decade, new technologies have had a revolutionary … Continue reading “Innovation team features in Arts & Science Festival with virtual reality art”

Published: Posted on

IT Services Customer Experience at the leading edge of CX among universities

Looking back, Dan Lawrence, IT Services Deputy Director, brought Customer Experience (CX) to the University when he joined in late 2015, making it one of our key strategic priorities. With help from Cathie Dingwall, Deputy Head of Service Management and Liz Simcox, Head of the ITS Project Office, an initial ITS CX programme of activity soon began to take shape. By the end of 2016, Kim Yeandle-Hignell, CX … Continue reading “IT Services Customer Experience at the leading edge of CX among universities”

Published: Posted on

Communications team update

Supporting ITS staff and improving the customer experience In order to build a strong IT Services Customer Experience (ITS CX) programme, it is essential that we improve our internal and external communications. Over the past year, the CX and Communications team has been doing just that! We have made a number of changes to ensure … Continue reading “Communications team update”

Published: Posted on

New desktop PC contract: Huge savings made

End User Services recently teamed up with colleagues in Procurement to find a new desktop PC supplier, in an effort to save the University time and money. After a rigorous selection process – which involved a tender, equipment testing and a highly competitive reverse auction – the team awarded the contract to Stone Group – a company with … Continue reading “New desktop PC contract: Huge savings made”

Published: Posted on