Customer Experience: Focus group sessions a real ‘eye-opener’

On Friday 10 March, we held our first customer experience (CX) focus group sessions, with guest speaker Dr Brownell O’Connor, CX consultant. As many of you are aware, Brownell helped us ‘kick-off’ CX in December. Feedback from the December workshops was so positive, we invited Brownell back to help us shape the CX focus group … Continue reading “Customer Experience: Focus group sessions a real ‘eye-opener’”

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IT Services involved in exciting new campus redevelopments

This is an exciting time for the University with many transformational redevelopments underway across campus. These new developments will benefit students, staff, visitors and the local community. The process of going from an initial concept to a new building on campus involves many teams across IT Services, and the wider University – from End User … Continue reading “IT Services involved in exciting new campus redevelopments”

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Eduroam now available across Queen Elizabeth Hospital

The College of Medical and Dental Sciences (MDS) IT Services team is very pleased to announce the successful release of Eduroam across the entire Queen Elizabeth Hospital! Eduroam is the University’s main wireless network and is used by all University staff, students and visitors. Following the successful launch of Eduroam within the Institute of Translation Medicine … Continue reading “Eduroam now available across Queen Elizabeth Hospital”

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Huge congratulations to our BUAFTA winners!

We are proud to announce our BUAFTA 2017 winners – IT Service Desk (Team of the Year), New Library Project Team (Principal’s Award), and Raj Khaira (Highly Commended – ‘Unsung Hero’ of the Year category). At the 10th annual BUAFTA awards ceremony on Friday 17 February, shortlisted nominees and guests from across the University gathered … Continue reading “Huge congratulations to our BUAFTA winners!”

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New Core – build begins!

Author – Bryoney Johnson, Engagement and Communications Manager, New Core: Work continues apace on New Core, the programme to transform HR, Payroll, and Finance systems across the University. The New Core team held more than 90 workshops in 2016, gathering feedback and information from Birmingham Professional and Academic colleagues to discuss and determine the data, design, … Continue reading “New Core – build begins!”

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MobileIron to replace Good: Helping you work from anywhere, anytime, on any device

We are pleased to inform you that Good for Enterprise, our current Enterprise Mobility Management (EMM) software, will soon be replaced by the latest generation of EMM – MobileIron. MobileIron brings together a combination of security and EMM tools. This means we will be able to provide all staff with secure and seamless access to … Continue reading “MobileIron to replace Good: Helping you work from anywhere, anytime, on any device”

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Customer Experience is all about people and human interactions

In October 2016, we announced our initial plans for IT Customer Experience (CX). We’d now like to take this opportunity to review what CX is, why it is one of our strategic priorities, and update you on how far we’ve come in just a few months. What is CX? There are varying definitions, but simply … Continue reading “Customer Experience is all about people and human interactions”

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IT Services are preparing for the key initiatives in 2017

During the first few weeks of 2017, teams in IT Services have been reviewing the main initiatives we are aware of for the upcoming year, and looking at how and when these are likely to be scheduled alongside the current portfolio of projects and business as usual. Some of these initiatives are quite clear and … Continue reading “IT Services are preparing for the key initiatives in 2017”

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Spotlight on Projects

IT Services currently have approximately 80 projects underway and in the New Year the Projects and Demand SharePoint site will be made accessible to the whole service. This site will include the project tracker for BSC projects and other useful project information. Additionally, we will provide regular updates on new and completed projects through this IT News Blog. Some … Continue reading “Spotlight on Projects”

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Congratulations to those who completed the Institute for Leadership Management course!

After many months of hard work, staff from IT Services who had been undertaking Institute for Leadership Management (ILM) courses received their certificates in a ceremony at the Barber Institute of Fine Arts on the Wednesday 2 November. Certificates were presented by Kate Cooper, Head of Research, Policy and Standards at the ILM. IT Services … Continue reading “Congratulations to those who completed the Institute for Leadership Management course!”

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