In April, we invited you to participate in the first annual IT Services Staff Survey. By the time the survey closed on Friday 19 April, 209 colleagues had taken the opportunity to have a say about what we do and how we do it. Thank you to everyone who did.
In recent weeks, the IT Leadership Team (ITLT) and IT Operational Management Team (ITOMT) have discussed what you’ve said and what to do about it. The 2019 IT Services Staff Survey Report is now available for you to download and read and you’ll also find a short summary on the IT Services Intranet (you will need to login to view this page, which is accessible only to IT Services staff).
Overall, engagement levels across IT Services are consistent with the scores you would expect to see in an organisation with good engagement levels. Results suggest that this sound engagement score is linked to a sense of belonging within our individual teams and acknowledgement that staff feel aligned to the overall vision of the University.
However, there are significant frustrations within IT Services as a whole, particularly with areas of leadership, job enablement, and development. There is also a clear indication that our teams don’t work as well together as they could.
In response, ITLT have confirmed three Action Areas for us all, based on the lowest scoring questions and the most common themes from your comments.
| Action Area 1: Improving Culture and Engagement | Action Area 2: Foundation Fixing | Action Area 3: People Planning |
| We will encourage increased collaboration aimed at breaking down silos, improving access to information, and involvement in decision making. | We will demonstrate a commitment to Foundation Fixing through customer focussed, evidence based continuous improvement of our systems and processes. | We will collaborate with HR, POD and Strategic Change to develop a People Plan for IT which considers staff development in accordance with staff survey results and the needs which are identified through the development of our Digital Strategic Framework. |
Find out about the key action items for each of these three areas on the intranet.
We will monitor progress using quarterly brief ‘Pulse’ surveys as well as the annual survey each April.