Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in September and the team or individual who deserved the good praise.
“I just wanted to drop you a note to say thank you for all your help and support with accessibility.
It’s great to work with you on this, but I hope you also know that it’s really appreciated too.
The fact that the website is in a fairly good shape with a statement and roadmap is testament to the work on this.”
Jon Winterbourn
“Just wanted to let you know we have now completed 2 of the 3 workshop sessions required to develop the paper for UEB and Council on the review of the scope of Stars and the decommissioning of BIRMS. I have had many positive feedback comments from the attendees of the workshops on Tim’s contribution so please pass on my huge thanks to him and thank you for your support.”
Tim Packwood
“Cerys has worked very hard and effectively on the project and I am very pleased with the result.”
Cerys Lewis
“What a lovely man. he called me twice and down even more than I asked for. Thank you!”
Aslam Ghumra
“Murray has been great assisting me with Contensis issues.”
Murray White
“The gentleman was in the middle of another job, I told him that I had raised a job, and after realising that it was affecting several users, he sorted it out really quickly after he noticed it was a network error. He did a nice job, quickly and efficiently… a big thank you to him.”
Steven John partridge
“This was a major issue that seriously affected my work but the IT staff who came to sort things out were great. There are still elements of Outlook that need to be restored and I hope these will be done soon. Many thanks!”
Neil Whittington
“As always the helpdesk staff were amazing! When I visited the library I was helped throughout the process and in a professional and patient manner!”
IT Service Desk
“Thank you to Jez for fixing an issue with my laptop so quickly. Despite how busy the team are, my issue was resolved less than an hour after reporting the fault. Jez was professional, courteous and helpful throughout – I couldn’t have asked for a better experience!”
Jez Luckins
“Zak dealt with my request. He was very professional and prompt in addressing my problem with inbox storage.”
Zak Ali
“Adrian Banting went above and beyond in providing a solution to my request. Not only was he polite and professional but highly knowledgeable and very efficient and identifying the cause and providing a solution. He also tested the procedure out on his own account to ensure it would work. I would like to thank Adrian for his excellent customer service and response to this call.”
Adrian Banting
“Many thanks to Jacob to taking the time to follow up by phone, which really helped to understand the problems presented in trying to make office data available, many of which are not ones for which core IT services are responsible.”
Jacob Ellison
“Paul Gascoyne sorted out my problems caused by the Windows update fiasco in his normal calm, methodical and efficient fashion. He’s such an asset to IT Services. Thanks as usual for the excellent service.”
Paul Gascoyne
“Incredibly professional and comprehensive service, especially given the recent pressure that your department has been put under, thank you.”
PRS End User Services
“I was pleasantly surprised by the speed with which my matter was handled. I was particularly impressed by the quick feedback and the response time. Many thanks.”
Christina Teleanu
“Nicholas was patient, eloquent and explained lucidly want had gone awry in the application and dealt with it extremely effectively. I have the same problem, year on year, when submitting a term time address and hopefully this will be the final time! Thanks again for the courtesy and quick response time.”
Nicholas Folidis