Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in October and the team or individual who deserved the good praise.
“Excellent and professional support from Andre”
Andre Rose, College of Arts and Law
“As always, a brilliant service from IT and Paul Osborne. Very grateful.”
“Quick response to my call, got all the required information straight away. Person helping was incredible patient as I took a while to respond.”
Paul Osborne, College of Engineering & Physical Sciences
“Maqsood was very helpful and prompt.”
Maqsood Rana, College of Engineering & Physical Sciences
“My email has been retrieved. In particular I would like to thank Jake Saunders who was extremely helpful and efficient. “
Jake Saunders, College of Engineering & Physical Sciences
“Extremely helpful and professional in helping to fix the problem, very good service.”
Christopher Delacruz, College of Life & Environmental Sciences
“Very helpful staff, took considerable time to help resolve the problems – much appreciated.”
Matt Barker, College of Medical and Dental Sciences
“We have a great IT team, they are the best!”
Toni Worsley, College of Medical and Dental Sciences
“Everything was handled very efficiently!”
“Very speedy, helpful and friendly service.”
“Wonderful staff to work with.”
David Prentice, College of Social Sciences
“Dave was amazing – sorted out an encrypted recorder for me in minutes – huge thanks!”
David Cottam, College of Social Sciences
“Very pleased with the professionalism and the flexibility of the person who resolved the issue with my laptop”
IT Service Desk
“Phoned the 47171 number and explained that my 5Gb quota was continuously being exceeded (practically as fast as i could delete old emails!). Very helpful help desk person. Increased quota and recommended contacting again if any difficulties. Excellent!!”
Shawn Smith, IT Service Desk
“IT Services offer the best service in the university – in my experience”
“The advice I was given by email and the services at the help desk were all excellent – friendly, efficient and expert. Thanks.”
“The member of staff was very cooperative, informative, patient and professional. The service he provided was excellent!”
“Excellent. Clear, concise instructions. Very helpful”
“I didn’t find the printed on the screen instructions 100% clear – I was in a real rush at the time – and the IT Service Desk colleague’s Telephone instructions were very clear – also he stayed on the line while I was going through the process which was very helpful.”
IT Service Desk
“The person I spoke to was very committed to helping me identify the issue and resolve it. Excellent service!”
“I was never made to feel silly with the questions I asked.”
Reece Langham, Registration Helpline
“It was super quick and staff were v helpful, esp considering what a busy time of year it is!”
Jenna Dedicoat, Telecoms