Each month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff.
Here are some of the comments provided by our customers in June, and the team or individual who deserved the praise.
“I appreciate the patient [sic] and the knowledge that Sekela has on this problem! Thank you very much!”
-Sekela Mwandosya, EUS Central Resource Team
“Dean helped me diagnose the problem and not only provided the solution but also helped me enhance the current settings and configuration so that the problem would be less likely to reoccur. This was phenomenal considering the support was done remotely and limited time.”
-Dean Knowles, EUS Central Resource Team
“Just wanted to say thank you to Mike for his help with resolving this – he was very patient and helpful with the issue and took a lot of time to make sure it was sorted. Thank you!”
-Mike Smith, EUS Central Resource Team
“My problem was dealt resolved with the usual speed and competency. Many thanks to Mitchell.”
-Mitchell Button, EUS Central Resource Team
“I would just like to express my sincere gratitude to Paul Fogg who helped me set up labview remotely. I thought his service was extremely professional and punctual.”
-Paul Fogg, EUS Central Resource Team
“Very efficient and instructions easy to understand.”
-Cameron Jones-Moon, Service Desk
“Thank you, really quick and helpful response.”
-Deb Jenkinson, Service Desk
“I was so pleased that there was a quick response to this query. Jacob was able to make sense of my non-technical language and suggest a solutions that worked immediately. Brilliant! These fairly small glitches in technology can be so irritating, and it is great when they are cleared up efficiently. Thank you.”
-Jacob Ellison, Service Desk
“As always ITSD were super responsive & Matt was as excellent as ever!”
-Matt Warwick, Service Desk
“I received a lot of guidance from Paul regarding setting up remote access at home, and I’ve been offered a number of possible ways to resolve this. Definitely grateful for all his help and support.”
-Paul Morris, Service Desk
“Very helpful, supportive and patient!”
-Reece Langham, Service Desk
“Scott, Naser and Jacob finally restored my email connections today. I am very appreciative of there efforts to enable this to happen. They have resolved a very stressful issue for me.”
-Scott Mason, Naser Khan and Jacob Ellison, Service Desk
“Mark is always very helpful and knowledgeable – this issue was able to be resolved very easily.”
-Mark Redmond, Mailhub
“I just wanted to drop a quick note of thanks to Ian M and John for their quick response (esp since this was UK out of hours) in resolving BOXI access issues for staff in Dubai. The issue would have no doubt impacted UK staff on Monday. Thanks guys, I really appreciate it as do our users here.”
-Ian Marsden and John Mathys, PRS Back Office