Every month our staff in IT Services provide fantastic customer service and support to staff and students across the University and resolve hundreds of IT incidents. Once an incident is resolved our customers have a chance to provide feedback and comments about the service they received. We thought it would be great to share some of the fantastic feedback and praise that we received in January – below is a snapshot of some of the comments provide by our customers and the team or individual who resolved the incident.
“Very friendly & professional service!”
Tom Cave
“The system can become complex and unwieldy in terms of incidence recording, this becomes quite intimidating and at times confusing. However, the assistance I received was very good and I am grateful to the staff who helped me set up the RDS and the Atlas.ti software.”
Sonor Gantugs
“He is the BEST”
Dzintars Romans
“Excellent service and very helpful and friendly customer service too! Thank you!”
Adrian Banting
“Fabulous service by the Computer Science staff as always”
IT Support, Computer Science
“Excellent prompt service, many thanks!”
Simon Neild
“Support from research computing staff is always excellent.”
Simon Hartley
“Adrian was fantastic!”
Adrian Doyle
“I love the fact the MDS IT team have a real ‘can do’ attitude – happy to dig a bit further and truly fix the problem. Thanks!”
IT Support Team, MDS
“Very impressed with the speed of response to my issue, and the prompt action in sorting it out.”
Zak Ali
“The guy knew his stuff and sorted it pronto – a credit”
Paul Morris
“Very helpful young man.”
Michael Wilkes
“Excellent help from the IT person. He went out of his way to help me, with the call taking quite a lot of time, and he managed to help me with what was quite an emergency situation.”
IT Service Desk
“All staff I have spoken to so far, have been very personable and extremely helpful in sorting any queries or problems I have had.”
IT Service Desk
“Dave Prentice was absolutely brilliant – I’m really grateful for his help.”
David Prentice
“Dean dealt with the issue really quickly, polite and informative as always. Thank you.”
Dean Knowles
‘Jamie Nock was a star.”
Jamie Nock