Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in February and the team or individual who resolved the incident.
“Excellent communication and technical guidance”
Edward Craft
“Martin is always very efficient and professional.”
Martin Chisholm
“ALWAYS great service :-)”
Jawad Hussain
“My wife works for the Open University, and I have worked for many other institutions in the past, so I know what some university IT services are like. I am profoundly grateful for UoB’s, who are invariably knowledgeable, prompt, expert and helpful.”
Andre Rose
“Great service, friendly and willing to help.”
Keith Marlow“
“Maq was excellent in resolving this issue, very supportive!”
Maqsood Rana
“As always, Chris was very helpful, responded to queries quickly and explained the available options clearly – thank you.”
Chris Greasley
“Swift work from the LES team. Thanks Sekela for completing the job so quickly.”
Sekela Mwandosya
“Excellent support provided to resolve this request. Many thanks!”
Hayat Ali
“Excellent service and solved difficult problem!”
Toni Worsley
“Dave was really helpful. “
David Prentice
“As ever, query dealt with promptly and efficiently.”
Charlotte Arthur
“Thanks for your support to deliver for this critical external visit.”
Andrew Kilminster
“Kany was wonderful even if my problem stumped her! She spent a lot of time trying to figure out what was wrong and was thoroughly excellent at staying in touch after. “
Kany Dao
“Fantastic service, as always. Above and beyond.”
Philip Keirl
“Jacob was extremely helpful in resolving the short-term issue I was experiencing, I was positively impressed as it was the best service experience I have had with the IT Service Desk in several months.”
Jacob Ellison
“I used the library-based IT help desk and got expert and sympathetic help from a member of staff who at times was dealing with three customers simultaneously in a calm and professional manner. Can’t thank her enough.”
Christina Teleanu
“Excellent and speedy service on a Sunday – I’m very grateful.
Matt Warwick”