Robotic process automation (RPA) has the potential to save 800 hours of staff time, so what is it exactly? RPA is an emerging business technology based on the notion of metaphorical software robots or artificial intelligence. In its most basic terms RPA is the use of computer software to automate business tasks which might take … Continue reading “Working smarter with robotic process automation”
Author: Tim Packwood
IT Innovation – Using artificial intelligence to understand business critical data
The University processes huge amounts of unstructured text data throughout the academic year, including staff and study surveys, support requests to services desk, and much more. The volume of textual data captured is huge and increasing at a fast pace, and our ability to understand this data holistically in a timely manner to support business … Continue reading “IT Innovation – Using artificial intelligence to understand business critical data”
Virtual Assistants – making IT simple for users
The era of Virtual Assistants and Natural Language Processing in higher education is upon on us The number of universities and colleges developing and deploying Virtual Assistants is on the rise – there are now several UK and International institutions using this technology to allow staff and students to access core university services. Utilising a variety … Continue reading “Virtual Assistants – making IT simple for users”