In the last edition of IT Services News, we told you about changes in the Core Infrastructure team which see Spencer Webb working on initial service design and supplier liaison for incoming projects. Ensuring that new products and services meet specific technical design standards helps us to deliver them successfully. However, our understanding of the … Continue reading “Better balancing business with design”
Category: Demand Management
Digital Strategic Framework: Discussion Paper
We have prepared this discussion paper to support conversations within and outside IT Services about the strategic approach we will take in support of the University’s strategic framework, Birmingham 2026. In recent weeks we have held a series of workshops for Professional Services staff, academics and researchers; and workshops specifically for IT Services staff. At … Continue reading “Digital Strategic Framework: Discussion Paper”
Project Office: Managing IT demand and improving project estimation
Over the last few months, the Project Office team has been working with all areas of IT Services to embed Demand Management – looking at the resource required to deliver: Business as usual (BAU) Known projects Predicting the resource required for future projects All projects are now going through the new project processes, giving a … Continue reading “Project Office: Managing IT demand and improving project estimation”