Richard Thomas Application Operations Analyst G20, Computer Centre, Elms Road Richard has worked in IT Services (ITS) for the last six years – five years on the Service Desk and a year in Application Services. For over three years, he’s been working on ServiceNow development. We caught up with Richard to find out more about … Continue reading “Interview with Richard Thomas: Newly accredited ServiceNow System Administrator”
Category: IT Service Management
Why do we need Service Management?
The Wikipedia definition for IT Service Management (ITSM) talks about policies, procedures and process to design, deliver and support the services that customers need. Whilst this is true in terms of what we do, we prefer to think about how we approach ITSM as ‘Helping IT to do IT better’. We want to assist and make … Continue reading “Why do we need Service Management?”