We have prepared this discussion paper to support conversations within and outside IT Services about the strategic approach we will take in support of the University’s strategic framework, Birmingham 2026. In recent weeks we have held a series of workshops for Professional Services staff, academics and researchers; and workshops specifically for IT Services staff. At … Continue reading “Digital Strategic Framework: Discussion Paper”
Category: Quality Assurance
Working smarter with robotic process automation
Robotic process automation (RPA) has the potential to save 800 hours of staff time, so what is it exactly? RPA is an emerging business technology based on the notion of metaphorical software robots or artificial intelligence. In its most basic terms RPA is the use of computer software to automate business tasks which might take … Continue reading “Working smarter with robotic process automation”