Since our last blog update in June, Building Foundations, we have made significant progress. Our goal this year has been to develop the foundations of the Customer Experience (CX) programme, ensuring everyone across IT Services has a common understanding of what it is, and why it is one of our strategic priorities. So, where are … Continue reading “IT Services Customer Experience: Keeping you in the loop”
Tag: CX Journey Mapping
Customer Experience: Focus group sessions a real ‘eye-opener’
On Friday 10 March, we held our first customer experience (CX) focus group sessions, with guest speaker Dr Brownell O’Connor, CX consultant. As many of you are aware, Brownell helped us ‘kick-off’ CX in December. Feedback from the December workshops was so positive, we invited Brownell back to help us shape the CX focus group … Continue reading “Customer Experience: Focus group sessions a real ‘eye-opener’”