IT Services and HR staff help to create a culture of collaboration by working together, and alongside external consultants, to successfully deliver new HR Portal functionality. The HR Portal is essential to providing HR services efficiently. Quite simply, it is the single online destination where University staff have their HR needs met. Creating a portal that meets … Continue reading “Application Services: Collaboration key in successful delivery of new HR Portal functionality”
Author: Kim Yeandle-Hignell
IT Innovation Centre: Emerging Technology Competition 2017 — winners announced
The IT Innovation Centre (ITIC) Emerging Technology Competition (eTech) is a new initiative that aims to inspire and incentivise undergraduate and postgraduate students — helping them discover and create new ways to use emerging technologies at the University. The competition was built on the success of the Student Mobile App Competition that has been running for the past five years. … Continue reading “IT Innovation Centre: Emerging Technology Competition 2017 — winners announced”
Richard Clayton and Ian Bowman pass ITIL Service Strategy exam!
Congratulations to Richard Clayton, Bespoke Sustenance Team Manager (Applications Services) and Ian Bowman, Head of End User Services, for passing the ITIL Service Strategy exam in March! Completing ITIL exams takes a lot of hard work and dedication, and there are a number of exams to take before reaching the ultimate goal of ITIL Master. Richard is already … Continue reading “Richard Clayton and Ian Bowman pass ITIL Service Strategy exam!”
Customer Experience: Small steps, Big rewards
In our last blog post, we provided an overview of customer experience (CX), highlighted why it is one of our strategic priorities, and explained how we will bring it to life across IT Services (ITS). Since then, we have made good progress however, it is important that we continue to take a slow and steady … Continue reading “Customer Experience: Small steps, Big rewards”
End User Services internal improvement competition — winner and runners-up announced!
In February, End User Services (EUS) held its first internal competition giving staff across the service an opportunity to submit improvement ideas. The response was excellent with 48 entries in total! The panel, consisting of Ian Bowman, Sridhar Pammu, Shaun Willetts, and Tarlochan Baley, discussed each entry in detail and, after careful consideration, agreed that Rashid Ravat’s suggestion of an internal peer review was the … Continue reading “End User Services internal improvement competition — winner and runners-up announced!”
Project Office kicks-off first Project Forum of 2017 with guest speaker Pauline Harrison
In February, the Project Office held the first Project Forum event of 2017, which focused on project start-up, with guest speaker Pauline Harrison, Head of Categories for Scientific Supplies and Professional Services. The event took place in the Nuffield Learning Suite located on campus, and was well attended by staff from across the University. During the … Continue reading “Project Office kicks-off first Project Forum of 2017 with guest speaker Pauline Harrison”
Customer Experience: Focus group sessions a real ‘eye-opener’
On Friday 10 March, we held our first customer experience (CX) focus group sessions, with guest speaker Dr Brownell O’Connor, CX consultant. As many of you are aware, Brownell helped us ‘kick-off’ CX in December. Feedback from the December workshops was so positive, we invited Brownell back to help us shape the CX focus group … Continue reading “Customer Experience: Focus group sessions a real ‘eye-opener’”
IT Services involved in exciting new campus redevelopments
This is an exciting time for the University with many transformational redevelopments underway across campus. These new developments will benefit students, staff, visitors and the local community. The process of going from an initial concept to a new building on campus involves many teams across IT Services, and the wider University – from End User … Continue reading “IT Services involved in exciting new campus redevelopments”
Eduroam now available across Queen Elizabeth Hospital
The College of Medical and Dental Sciences (MDS) IT Services team is very pleased to announce the successful release of Eduroam across the entire Queen Elizabeth Hospital! Eduroam is the University’s main wireless network and is used by all University staff, students and visitors. Following the successful launch of Eduroam within the Institute of Translation Medicine … Continue reading “Eduroam now available across Queen Elizabeth Hospital”
Huge congratulations to our BUAFTA winners!
We are proud to announce our BUAFTA 2017 winners – IT Service Desk (Team of the Year), New Library Project Team (Principal’s Award), and Raj Khaira (Highly Commended – ‘Unsung Hero’ of the Year category). At the 10th annual BUAFTA awards ceremony on Friday 17 February, shortlisted nominees and guests from across the University gathered … Continue reading “Huge congratulations to our BUAFTA winners!”