Rarely a day goes by without us receiving positive feedback about our people and services. It’s always nice to receive a compliment, so here’s a few from the past month that’ll put a smile on your face… Keith Evans was extraordinarily helpful and repeatedly went well out of his way to provide me with … Continue reading “Feedback for July 2019”
Category: IT Service Desk
Digital Strategic Framework: Discussion Paper
We have prepared this discussion paper to support conversations within and outside IT Services about the strategic approach we will take in support of the University’s strategic framework, Birmingham 2026. In recent weeks we have held a series of workshops for Professional Services staff, academics and researchers; and workshops specifically for IT Services staff. At … Continue reading “Digital Strategic Framework: Discussion Paper”
Student Laptop Clinic relaunched
Responding to the needs of our students, the IT Service Desk recently changed the model of how the Laptop Clinic service works in order to offer more flexibility for students. The Laptop Clinic is a free service provided for all students at the University and offers diagnosis and repairs for configuration and software related issues. … Continue reading “Student Laptop Clinic relaunched”
EUS and ITSD help staff with payroll
Staff from End User Services and the IT Service Desk went out and about in June to help University staff who don’t normally have access to a campus computer log into Core Systems. In order to assist staff access Core Systems for the first payroll run on 27 June, two things happened. Firstly the IT Service Desk … Continue reading “EUS and ITSD help staff with payroll”
IT Innovation – Using artificial intelligence to understand business critical data
The University processes huge amounts of unstructured text data throughout the academic year, including staff and study surveys, support requests to services desk, and much more. The volume of textual data captured is huge and increasing at a fast pace, and our ability to understand this data holistically in a timely manner to support business … Continue reading “IT Innovation – Using artificial intelligence to understand business critical data”
BUAFTAs 2018: Nominations and shortlist
Once again, members of IT Services staff have been recognised for their hard work and dedication by being nominated and shortlisted for the Birmingham University Awards for Tremendous Achievement (BUAFTAs) 2018! Huge congratulations to Matt Warwick, IT Service Desk, for being shortlisted for the Award for Continued Excellence. Matt continually looks to find ways to … Continue reading “BUAFTAs 2018: Nominations and shortlist”
End User Services: IT Services proves popular at the largest ever Welcome Week event!
From Saturday 16 to Monday 18 September, IT Services (ITS) helped over 2000 students kick start their University adventure. Staff from the Service Desk manned the ITS stand in the Welcome Marquee, connecting with new students and showcasing the University’s IT capabilities – whilst the Professional Services Front Office Team were busy supporting the kit and … Continue reading “End User Services: IT Services proves popular at the largest ever Welcome Week event!”
Huge congratulations to our BUAFTA winners!
We are proud to announce our BUAFTA 2017 winners – IT Service Desk (Team of the Year), New Library Project Team (Principal’s Award), and Raj Khaira (Highly Commended – ‘Unsung Hero’ of the Year category). At the 10th annual BUAFTA awards ceremony on Friday 17 February, shortlisted nominees and guests from across the University gathered … Continue reading “Huge congratulations to our BUAFTA winners!”