IT Services News

Each month, we’ll provide updates on some of our key projects via the IT Services blog.  If you have any questions or feedback about our new monthly project update, or in relation to the projects we’re highlighting this month, please email projectdocs@contacts.bham.ac.uk. Relationship Engagement Platform (REP) Our Relationship Engagement Platform (REP) project is designed to identify … Continue reading “Spotlight on projects”

I have thoroughly enjoyed getting out and about since I started here in November. I’ve been meeting teams, understanding challenges, and finding out about all of the great work we do here in IT Services. There are common themes, shared across IT Services and the wider University, around how we communicate and what improvement actions … Continue reading “Rebooting comms and engagement”

Every month our staff in IT Services provide fantastic customer service and support to staff and students across the University and resolve hundreds of IT incidents. Once an incident is resolved our customers have a chance to provide feedback and comments about the service they received. We thought it would be great to share some … Continue reading “Quality feedback for IT Services staff”

Learn how other teams are utilising Office 365 applications in their working roles Since the launch of the Office 365 pilot, Office 365 champions from across IT Services and External Relations, led by Innovation Specialist Tim Packwood, have been promoting the applications within their teams and devising new and effective ways of utilising the technology … Continue reading “Discover how other teams are using Office 365”

Following the delay of New Core, the role of the IT Services Admin Team has been extended and for the time being they will continue to be responsible for administering pre-cutover recruitment and finance tasks. This will continue up until the date of the next cutover which will be approximately Tuesday, 30 April, however, this … Continue reading “IT Services Admin Team – responsibilities following delay of New Core”

          Colleagues are invited to attend the next New Core ‘Town Hall’ meeting on Tuesday 12 February, 3-4pm, in the Main Lecture Theatre, Aston Webb Building (C-block). This session will provide: an update on recent New Core activity from across the Programme Key dates and next steps for June go-live Opportunity … Continue reading “New Core: February Town Hall – New Core Programme update”

In November 2019, IT Services launched the Test Automation and Process Automation tool LEAPWORK, following a lengthy procurement and proof of concept phase. What is LEAPWORK? LEAPWORK is all in one platform that permits testers and other specialists to implement fast, efficient and codeless automation of tests and processes across a wide number of systems. … Continue reading “LEAPWORK, the testing automation and RPA tool”

    As the Office 365 pilot continues to gather momentum with many teams across IT services now utilising the services available on the platform, IT Service  Office 365 champions met as a group for the first time to discuss the opportunities and challenges that teams involved in the pilot have discovered. The meeting began … Continue reading “Office 365 champions group”

  We received a huge response to the St Basils’ Christmas shoebox appeal, with staff from IT Services donating an amazing 57 shoeboxes to the homeless charity. This surpassed the  total from the year before when we collected 37 shoebox gifts and is testament to the generosity and goodwill of staff in IT Services. On … Continue reading “Fantastic response to Christmas shoebox appeal”