Richard Thomas Application Operations Analyst G20, Computer Centre, Elms Road Richard has worked in IT Services (ITS) for the last six years – five years on the Service Desk and a year in Application Services. For over three years, he’s been working on ServiceNow development. We caught up with Richard to find out more about … Continue reading “Interview with Richard Thomas: Newly accredited ServiceNow System Administrator”
Paul Hatton retires after exceptionally long service
Long ago, before many of you were born – back when 1.44 MB on a floppy disc and beating your office mates to the shared terminal were the things that the occupants of the Computer Centre dreamed of – a bright young engineer named Paul Hatton joined IT Services from Cambridge University, via Rolls Royce … Continue reading “Paul Hatton retires after exceptionally long service”
New Core: May Town Hall meeting – research grant management demo
Colleagues are invited to attend the next New Core ‘Town Hall’ meeting in May. Date: Thursday 17 May Time: 11.30 am – 12.30 pm Location: Lecture Theatre G15, Muirhead Tower Featuring a demo of Worktribe – the new research grant management functionality being provided by New Core Worktribe has been developed to help Academics and Professional Services colleagues to … Continue reading “New Core: May Town Hall meeting – research grant management demo”
Why do we need Service Management?
The Wikipedia definition for IT Service Management (ITSM) talks about policies, procedures and process to design, deliver and support the services that customers need. Whilst this is true in terms of what we do, we prefer to think about how we approach ITSM as ‘Helping IT to do IT better’. We want to assist and make … Continue reading “Why do we need Service Management?”
A rising star in Advanced Research Computing
Andrew Edmondson, Advanced Research Computing, has been identified as a ‘Rising Star’ of Birmingham Heroes, for his research into ancient texts. Birmingham Heroes recognises research that takes place at Birmingham which impacts on the lives of people regionally, nationally and globally. As well as working in IT Services as the Research Software Group Leader, looking after … Continue reading “A rising star in Advanced Research Computing”
Do you have an idea for a mobile app?
The IT Innovation team is about to commence on a project to evaluate React Native – an open source mobile development framework for creating native mobile applications for iOS and Android platforms. What do we mean by native mobile applications? A native mobile app is a smartphone app that is coded in a specific programming … Continue reading “Do you have an idea for a mobile app?”
Discover the latest education technology — event 10 May
As part of a collaboration between Lenovo and the College of Medical and Dental Sciences (MDS) IT team, Lenovo will be hosting an exclusive regional event here at the University, designed to benefit education professionals. Learn how the latest technology can take teaching further and get hands on with Lenovo’s … Continue reading “Discover the latest education technology — event 10 May”
Recruitment of new Chief Information Officer (CIO)
Dan Lawrence, Interim Director of IT Services, provides an update on how the recruitment of the new CIO is progressing. The recruitment process is ongoing in the search for a new Chief Information Officer (CIO) – replacing Dr Sean Duffy, our previous Director of IT Services. Interviews are currently planned for early in June; I … Continue reading “Recruitment of new Chief Information Officer (CIO)”
IT Innovation Centre: Arts and Science Festival success
The IT Innovation Centre ran an ‘Art and Technology’ workshop as part of the recent Arts & Science Festival, on Friday 16 March. The event was a great success – so much so that, at the end of the session, the audience didn’t want to leave! What did the workshop consist of? The first part … Continue reading “IT Innovation Centre: Arts and Science Festival success”
Dubai: IT Services makes headway in development of new Dubai campus
Back in December, we gave you a taster of the IT Services Dubai team’s experience in the United Arab Emirates, in pictures. We are now able to give you a more detailed update on how the Dubai project is progressing. Phase one The first phase of the University’s new campus in Dubai sees us opening … Continue reading “Dubai: IT Services makes headway in development of new Dubai campus”