Birmingham Environment for Academic Research (BEAR) ran their annual BEAR Challenge for students on 25-27th June. The Challenge presented a one-of-a-kind opportunity for Uundergrad and Postgrad taught students to meet with and learn from some of BEAR’s suppliers including IBM, Lenovo, Mellanox, OCF and the Advanced Research Computing team. Almost 30 students, split into six … Continue reading “BEAR Challenge 2019”
June’s quality feedback for staff
Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in June and the team or individual who resolved the incident. “Exceptional service … Continue reading “June’s quality feedback for staff”
Work almost complete on new nursing mothers/prayer room
The work to transform what was an old storeroom into a new quiet space for nursing mothers and a private place for staff to pray is almost complete. Last week, workmen began renovating room 106A in Elms Road into a brand new space, complete with new flooring and air conditioning. New furniture is now on … Continue reading “Work almost complete on new nursing mothers/prayer room”
The Birmingham Professional Leadership Series
The University is running a series of events aimed at supporting leadership development across Professional Services Leadership development across Professional Services was a strong emerging theme from the Senior Managers Forum in summer 2018. Colleagues felt that whilst we have a strong and ambitious workforce, staff sometimes struggled to step out of their functional expertise … Continue reading “The Birmingham Professional Leadership Series”
The intelligent campus
This is one of a series of articles written after the EUNIS 2019 conference, which I attended through the ucisa Bursary Scheme. Through my work as IT Business Partner for Estates, I’ve been involved in a number of discussions about the growing importance of data – for making decisions about the future of campus, for … Continue reading “The intelligent campus”
Student Laptop Clinic relaunched
Responding to the needs of our students, the IT Service Desk recently changed the model of how the Laptop Clinic service works in order to offer more flexibility for students. The Laptop Clinic is a free service provided for all students at the University and offers diagnosis and repairs for configuration and software related issues. … Continue reading “Student Laptop Clinic relaunched”
EUS and ITSD help staff with payroll
Staff from End User Services and the IT Service Desk went out and about in June to help University staff who don’t normally have access to a campus computer log into Core Systems. In order to assist staff access Core Systems for the first payroll run on 27 June, two things happened. Firstly the IT Service Desk … Continue reading “EUS and ITSD help staff with payroll”
UCISA Support Services Group Conference 2019
The annual UCISA Support Services Group (SSG) conference took place at the Queens Hotel in Leeds on the 3-5th July with the theme ‘Back to the Future of IT’. The conference was attended by staff and students from UK Universities and Colleges who presented and discussed the changing technological landscape, what technologies will be popular … Continue reading “UCISA Support Services Group Conference 2019”
Working smarter with robotic process automation
Robotic process automation (RPA) has the potential to save 800 hours of staff time, so what is it exactly? RPA is an emerging business technology based on the notion of metaphorical software robots or artificial intelligence. In its most basic terms RPA is the use of computer software to automate business tasks which might take … Continue reading “Working smarter with robotic process automation”
IT Services 2nd Annual Bake Off
I think it is fair to say that staff in IT Services are partial to a bit of cake judging by the amount of people who turned up to sample the bakes on offer at the IT Services’ 2nd Annual Bake Off on Thursday, 13 June. Competition was fierce and there was a very strong … Continue reading “IT Services 2nd Annual Bake Off”