Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in April and the team or individual who resolved the incident.
“As always Dzintars Romans was absolutely amazing in getting these displays ordered and helping to resolve the Issue of a damaged display.”
Dzintars Romans
“The central team responded almost immediately (on Sunday!), and the college team got back to me the next day and resolved the problem the day after. In comparison to before, it is like we are now in the heaven.”
IT Service Desk/End User Servers COLLES
“Many thanks to Richard in MDS IT support for sorting my laptop out again!”
Richard Owens
“Excellent service, quick response.”
Peter Stone
“Excellent service as always from Tim.”
Tim Hall
“Great work as ever, the IT service desk staff are one of the most helpful and functional parts of the University.”
IT Service Desk
“The woman with whom I spoke was the epitome of professionalism combined with approachability. I cannot commend her enough.”
IT Service Desk
“The staff were flexible with my time limitations and asked specific questions to help narrow down the issue. Due to some complications with my medical situation, I was unable to continue on to follow-up on some recommendations. But I will contact them again when needed if the issue arises again. Thank you for your time and support.”
Christopher Hall
“The person responding was very understanding of my anxiety that I needed to be online as a tutor in Canvas for a student chat room tutorial within a couple of hours of the problem. His response was excellent, prompt and effective!”
Paul Morris
“Think it was Jacob who helped me set up Remote Access, he was very informative and patient with my questions. Nathan from local IT has also been very good. Keep up the good work!”
Jacob Ellison
Nathan Cumberbatch
“You guys are great! I had an unusual issue with my staff account closing and my associate account opening and closing suddenly. You guys handled it very well and I was really happy I could call and speak with several of you about this. Thank you very much.”
IT Service Desk
“Jimm was very helpful and took the time to explain that the certificate issue was not on my computer but from not using the constantly update address from the GAL. So my colleagues have also benefited from his advice without additional service calls.”
Jimm Wilson
“Paul was a star, as always.”
Paul Gascoyne
“The central staff team member who thought to phone me to confirm my location before passing the work to the local team deserves commendation.”
Adrian Doyle
“Amazing service, thank you for your quick work on dealing with my issue.”
Kathie Whitworth