Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in August and the team or individual who resolved the incident. “As I … Continue reading “Quality feedback for August”
Category: End User Services
Feedback for July 2019
Rarely a day goes by without us receiving positive feedback about our people and services. It’s always nice to receive a compliment, so here’s a few from the past month that’ll put a smile on your face… Keith Evans was extraordinarily helpful and repeatedly went well out of his way to provide me with … Continue reading “Feedback for July 2019”
Digital Strategic Framework: Discussion Paper
We have prepared this discussion paper to support conversations within and outside IT Services about the strategic approach we will take in support of the University’s strategic framework, Birmingham 2026. In recent weeks we have held a series of workshops for Professional Services staff, academics and researchers; and workshops specifically for IT Services staff. At … Continue reading “Digital Strategic Framework: Discussion Paper”
April’s Quality Feedback for IT Services Staff
Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in April and the team or individual who resolved the incident. “As always … Continue reading “April’s Quality Feedback for IT Services Staff”
Configuration Manager Release: SCCM Replacement Service Release
The new Configuration Manager Service was launched on the 27 March and will gradually replace the current SCCM Service. The new service brings a range of new features and has been built with user experience and standardisation at the forefront to ensure a consistent experience regardless of physical location. The service includes a Default Task … Continue reading “Configuration Manager Release: SCCM Replacement Service Release”
Discover the latest education technology — event 10 May
As part of a collaboration between Lenovo and the College of Medical and Dental Sciences (MDS) IT team, Lenovo will be hosting an exclusive regional event here at the University, designed to benefit education professionals. Learn how the latest technology can take teaching further and get hands on with Lenovo’s … Continue reading “Discover the latest education technology — event 10 May”
New desktop PC contract: Huge savings made
End User Services recently teamed up with colleagues in Procurement to find a new desktop PC supplier, in an effort to save the University time and money. After a rigorous selection process – which involved a tender, equipment testing and a highly competitive reverse auction – the team awarded the contract to Stone Group – a company with … Continue reading “New desktop PC contract: Huge savings made”
BUAFTAs 2018: Nominations and shortlist
Once again, members of IT Services staff have been recognised for their hard work and dedication by being nominated and shortlisted for the Birmingham University Awards for Tremendous Achievement (BUAFTAs) 2018! Huge congratulations to Matt Warwick, IT Service Desk, for being shortlisted for the Award for Continued Excellence. Matt continually looks to find ways to … Continue reading “BUAFTAs 2018: Nominations and shortlist”
College of Social Sciences IT team restructure
The College of Social Sciences IT team has undergone a restructuring. They have also moved location and are now based in offices on the 12th Floor of the Muirhead Tower, and within the Business School. The changes came into effect on Monday 14 August, and the team moved into their new offices on 29 September. What … Continue reading “College of Social Sciences IT team restructure”
End User Services: IT Services proves popular at the largest ever Welcome Week event!
From Saturday 16 to Monday 18 September, IT Services (ITS) helped over 2000 students kick start their University adventure. Staff from the Service Desk manned the ITS stand in the Welcome Marquee, connecting with new students and showcasing the University’s IT capabilities – whilst the Professional Services Front Office Team were busy supporting the kit and … Continue reading “End User Services: IT Services proves popular at the largest ever Welcome Week event!”