Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in September and the team or individual who deserved the good praise. “I … Continue reading “Quality feedback for September”
Author: butcherm
Farewell to Martin Horder
Martin Horder in the Project Office officially retires on 30th September having spent 44 years working at the University (45, if you count his year here as a postgrad). Working in any one place for 44 years is something of a rarity these days and an accomplishment for which Martin should be very proud. Martin … Continue reading “Farewell to Martin Horder”
Changes to Core Infrastructure
In order to address the high level of demand for new projects and services there are some changes happening within Core Infrastructure. Team Manager, Spencer Webb, will now be focusing solely on the new projects and services element of his job, specifically around the initial design and supplier liaison stage of a project which is … Continue reading “Changes to Core Infrastructure”
ARC Team help organise Research Software Engineers Conference
2019 Research Software Engineers Conference Some of the ARC team have been busy organising the 2019 UK Research Software Engineers Conference which was held at the University 17-19 September. In total, 360 delegates gathered in the Great Hall for three days of talks and workshops centred on super computing and software engineering. The Conference … Continue reading “ARC Team help organise Research Software Engineers Conference”
Quality feedback for August
Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in August and the team or individual who resolved the incident. “As I … Continue reading “Quality feedback for August”
ServiceNow Madrid upgrade
On Friday, 30th August, the ServiceNow development team will be implementing an upgrade to the application. During the upgrade, ServiceNow will be unavailable. Find out more about the upgrade on the IT Services staff intranet here.
Important information about Nespresso coffee pods
If you use the Nespresso coffee machines in Elms Road or the ERI, please can you do the following: Only place the metal Nespresso (or compatible) pods in the green Nespresso recycling bags; plastic pods cannot be recycled with the Nespresso ones. Please check the internet to see if your brand of pod can be … Continue reading “Important information about Nespresso coffee pods”
Core Systems briefing 24 July
You can read the latest common queries and responses that have been sent to the Core Systems support teams on our intranet here [log-in required]. This includes new information about recruitment and requisitions. Queries and responses are also being regularly added to the intranet FAQ pages.
John Owen retires after 42 years
Head of Advanced Research Computing (ARC), John Owen finally retired on Friday 26th July. John spent 42 years working at the University, although he has been here even longer than that having arrived here as a fresh-faced physics undergraduate in 1972. At an event organised in his honour, John was joined by well wishers from … Continue reading “John Owen retires after 42 years”
Summer picnic and winner of the ‘who in IT’ quiz
Yesterday’s IT Services’ summer picnic was a great success. Many of you took time out of your busy day to eat picnic food, play fun games, smash the pinata and generally just relax and chat with colleagues over at the ERI building and the surrounding garden area. A huge thanks … Continue reading “Summer picnic and winner of the ‘who in IT’ quiz”