We are pleased to announce that following a rigorous tender process that CDW & Lenovo will be supplying the University with client PCs for the foreseeable future. The contract will see CDW supply Lenovo branded devices which include desktop PCs, laptops, tablets, workstations and all-in-ones from August 2019. The University will benefit from excellent pricing … Continue reading “IT Services have a new PC supplier”
Author: butcherm
Invitation to our Digital Strategic Framework Workshops
We invite your opinions and ideas as we develop the Digital Strategic Framework that will support delivery of the Birmingham 2026 Strategy. We are developing our Strategic Framework using the University’s Professional Services Best in Class philosophy; collaboration, simplification and innovation. To that end, we are hosting a series of upcoming workshops and would value … Continue reading “Invitation to our Digital Strategic Framework Workshops”
BEAR Challenge 2019
Birmingham Environment for Academic Research (BEAR) ran their annual BEAR Challenge for students on 25-27th June. The Challenge presented a one-of-a-kind opportunity for Uundergrad and Postgrad taught students to meet with and learn from some of BEAR’s suppliers including IBM, Lenovo, Mellanox, OCF and the Advanced Research Computing team. Almost 30 students, split into six … Continue reading “BEAR Challenge 2019”
June’s quality feedback for staff
Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in June and the team or individual who resolved the incident. “Exceptional service … Continue reading “June’s quality feedback for staff”
Work almost complete on new nursing mothers/prayer room
The work to transform what was an old storeroom into a new quiet space for nursing mothers and a private place for staff to pray is almost complete. Last week, workmen began renovating room 106A in Elms Road into a brand new space, complete with new flooring and air conditioning. New furniture is now on … Continue reading “Work almost complete on new nursing mothers/prayer room”
The Birmingham Professional Leadership Series
The University is running a series of events aimed at supporting leadership development across Professional Services Leadership development across Professional Services was a strong emerging theme from the Senior Managers Forum in summer 2018. Colleagues felt that whilst we have a strong and ambitious workforce, staff sometimes struggled to step out of their functional expertise … Continue reading “The Birmingham Professional Leadership Series”
Student Laptop Clinic relaunched
Responding to the needs of our students, the IT Service Desk recently changed the model of how the Laptop Clinic service works in order to offer more flexibility for students. The Laptop Clinic is a free service provided for all students at the University and offers diagnosis and repairs for configuration and software related issues. … Continue reading “Student Laptop Clinic relaunched”
EUS and ITSD help staff with payroll
Staff from End User Services and the IT Service Desk went out and about in June to help University staff who don’t normally have access to a campus computer log into Core Systems. In order to assist staff access Core Systems for the first payroll run on 27 June, two things happened. Firstly the IT Service Desk … Continue reading “EUS and ITSD help staff with payroll”
IT Services 2nd Annual Bake Off
I think it is fair to say that staff in IT Services are partial to a bit of cake judging by the amount of people who turned up to sample the bakes on offer at the IT Services’ 2nd Annual Bake Off on Thursday, 13 June. Competition was fierce and there was a very strong … Continue reading “IT Services 2nd Annual Bake Off”
Combatting capacity concerns
Across IT, we’re working hard to address work capacity concerns. In teams where we have historical work data, we are having greater success forward planning, preventing over allocation. We’re beginning to understand the actual level of work required by Core Systems as we transition to business as usual. This makes it more important than … Continue reading “Combatting capacity concerns”