IT Services Junior Developer, Natasha Bigford, attended Avalanche Summit in Barcelona from 22 to 28 March this year. Here’s her wrap-up of the event: What was this event? Avalanche Summit is four day conference, ending with a two day hackathon contest. Over the four days I attended talks and seminars with industry professionals on new … Continue reading “Avalanche Summit March 2022”
Category: Application Services
ServiceNow Madrid upgrade
On Friday, 30th August, the ServiceNow development team will be implementing an upgrade to the application. During the upgrade, ServiceNow will be unavailable. Find out more about the upgrade on the IT Services staff intranet here.
Digital Strategic Framework: Discussion Paper
We have prepared this discussion paper to support conversations within and outside IT Services about the strategic approach we will take in support of the University’s strategic framework, Birmingham 2026. In recent weeks we have held a series of workshops for Professional Services staff, academics and researchers; and workshops specifically for IT Services staff. At … Continue reading “Digital Strategic Framework: Discussion Paper”
Collaborative working and transferring knowledge
The process of handing over knowledge between Core Systems developers and analysts in Application Operations has begun over in the ERI Building. Simon Aykroyd, Paul Browning, Riyaz Bandali and Chris Cooper (pictured) are transitioning back into their respective roles in Development and App Ops; their hard work on the Core Systems project over the last … Continue reading “Collaborative working and transferring knowledge”
UCISA, Corporate Information Systems survey results – how do we compare?
UCISA (Universities and Colleges Information Systems Association) is an association of higher education institutions, who work together to improve their “digital health”. This includes looking at both operational efficiency and student experience. Every year, a survey is sent out to universities asking for details of the main software/systems they use. This is compiled in UCISA’s … Continue reading “UCISA, Corporate Information Systems survey results – how do we compare?”
IT Business Analysts pass exams with flying colours
At the beginning of May, Application Services’ Business Analysis (BA) team attended a course and passed their exams to achieve an internationally-recognised qualification in BA. They were joined by colleagues from Quality Assurance (QA) and the Project Office. Who are our Business Analysts? The BA team is headed up by Sarah Barrett, and consists of Chris … Continue reading “IT Business Analysts pass exams with flying colours”
Hackathon 2018: The next generation of ServiceNow developers
This year’s Hackathon was held on the penultimate week of term – Monday 4 to Friday 8 June – and was a collaboration between IT Services, Computer Science and ServiceNow. First things first – what is a ‘hackathon’? A hackathon is an event, usually lasting a few days, in which computer programmers and others involved … Continue reading “Hackathon 2018: The next generation of ServiceNow developers”
Interview with Richard Thomas: Newly accredited ServiceNow System Administrator
Richard Thomas Application Operations Analyst G20, Computer Centre, Elms Road Richard has worked in IT Services (ITS) for the last six years – five years on the Service Desk and a year in Application Services. For over three years, he’s been working on ServiceNow development. We caught up with Richard to find out more about … Continue reading “Interview with Richard Thomas: Newly accredited ServiceNow System Administrator”
Seamless transition to a more secure connection
You may not have noticed the University’s main website switching to HTTPS on Friday 10 October. The transition was seamless; those of you with some expertise in the area might have thought that we simply installed the Secure Sockets Layer (SSL) certificate on the server and carried on with our day. In reality, the switch was the … Continue reading “Seamless transition to a more secure connection”
Application Services: New Placement Portal to provide smart, integrated learning placement solution
Application Services and the Project Office are working with the supplier QuantumIT, to provide the University with a smart, integrated learning placement solution called the ‘Placement Portal’. A placement is a set of activities held outside normal University activity and is conducted by a third party such as a hospital, or local authority social services. The University currently has a … Continue reading “Application Services: New Placement Portal to provide smart, integrated learning placement solution”