Service Release Management will reduce priority 1 (P1) incidents resulting from problems during or immediately after a new or changed service is launched. In an effort to reduce the number of issues raised after a new or changed service is launched, we’re introducing Service Release Management, a new discipline that will help us to bring … Continue reading “New! Service Release Management – helping to bring new or changed services into operation smoothly”
Category: Application Services
IT Services plays major role in development of new Dubai campus
Recently, the University announced its plans to open a new campus in Dubai. The campus will be open for teaching in September 2018, with an initial plan to recruit 300 students, and a long-term goal to have 4500 students based in Dubai. The Dubai project touches on almost every area across IT Services and our teams have been working to … Continue reading “IT Services plays major role in development of new Dubai campus”
Application Services: Students tackle real-world problems facing the University during ServiceNow Boot Camp and Hackathon
In early June, the ServiceNow Development team, in collaboration with the School of Computer Science, ServiceNow, and ServiceNow partners TESM, proudly hosted the third annual ServiceNow Boot Camp and Hackathon event in the Computer Science Building on campus. Those who attended the event had three days of intensive training on the ServiceNow platform, followed by … Continue reading “Application Services: Students tackle real-world problems facing the University during ServiceNow Boot Camp and Hackathon”
Message from Bruce Pearson: Recruitment activity and resource flexing
Below is an update on recent recruitment activity and resource flexing within Application Services Quality Assurance Matty Mathew was appointed as the NewCore QA Manager on Monday 6 March 2017. As this is a full time position Matty will come into Application Services following the completion of NewCore. In the meantime, we are looking to … Continue reading “Message from Bruce Pearson: Recruitment activity and resource flexing”
Application Services: Collaboration key in successful delivery of new HR Portal functionality
IT Services and HR staff help to create a culture of collaboration by working together, and alongside external consultants, to successfully deliver new HR Portal functionality. The HR Portal is essential to providing HR services efficiently. Quite simply, it is the single online destination where University staff have their HR needs met. Creating a portal that meets … Continue reading “Application Services: Collaboration key in successful delivery of new HR Portal functionality”