In order to address the high level of demand for new projects and services there are some changes happening within Core Infrastructure. Team Manager, Spencer Webb, will now be focusing solely on the new projects and services element of his job, specifically around the initial design and supplier liaison stage of a project which is … Continue reading “Changes to Core Infrastructure”
Category: ITS Communications
Thank you for having your say
Just prior to Easter, we invited you to complete the 2019 IT Services Staff Survey. We’d like to take this opportunity to say a huge thank you to each of you for taking the opportunity and the time to fill it in. Your feedback is invaluable. “We are all in this together and the better … Continue reading “Thank you for having your say”
IT Services comms process and guidance
It is very much business as usual in the IT Communications team and we will endeavour to deal with all requests as quickly as possible but it would be useful if everyone was clear on the process and the required style and format for messages as this will help speed things up. If you would … Continue reading “IT Services comms process and guidance”
Coming soon: New look IT Services staff intranet
The Communications team is currently working on a project to completely overhaul the internal IT Services staff intranet pages. These pages are password protected and only accessible by ITS staff. The plan is to move the News Blog over onto these pages, to ensure that our internal news stories are only seen by ITS staff, … Continue reading “Coming soon: New look IT Services staff intranet”
New activities on offer – book club and more
You may have read our update about IT Services (ITS) health and wellbeing activities in last month’s Communications team update. We have been busy planning some interesting new activities for you to join in with – all completely optional, of course. Book club It has been known for some time that there are many health … Continue reading “New activities on offer – book club and more”
IT Services Customer Experience at the leading edge of CX among universities
Looking back, Dan Lawrence, IT Services Deputy Director, brought Customer Experience (CX) to the University when he joined in late 2015, making it one of our key strategic priorities. With help from Cathie Dingwall, Deputy Head of Service Management and Liz Simcox, Head of the ITS Project Office, an initial ITS CX programme of activity soon began to take shape. By the end of 2016, Kim Yeandle-Hignell, CX … Continue reading “IT Services Customer Experience at the leading edge of CX among universities”
Communications team update
Supporting ITS staff and improving the customer experience In order to build a strong IT Services Customer Experience (ITS CX) programme, it is essential that we improve our internal and external communications. Over the past year, the CX and Communications team has been doing just that! We have made a number of changes to ensure … Continue reading “Communications team update”
IT Services Communications: Supporting the customer experience
In order to build a strong IT Services Customer Experience (ITS CX) programme, it is essential that we improve our internal and external communications. Although we are all communicators, clear processes need to be in place to ensure our communications are targeted, measured, tracked and ‘best practices’ are followed. The ITS CX and Communications team … Continue reading “IT Services Communications: Supporting the customer experience”
IT Services Customer Experience and Communications: Building foundations
IT Services (ITS) Customer Experience (CX) Over the past eight months, we have been developing the foundations of the CX programme, ensuring ITS staff have a common understanding of what it is, and why it is one of our strategic priorities. We have also been looking at the best solution to analyse customer feedback and … Continue reading “IT Services Customer Experience and Communications: Building foundations”