Every month our staff in IT Services provide fantastic customer service and support to staff and students across the University and resolve hundreds of IT incidents. Once an incident is resolved our customers have a chance to provide feedback and comments about the service they received. We thought it would be great to share some … Continue reading “Quality feedback for IT Services staff”
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Discover how other teams are using Office 365
Learn how other teams are utilising Office 365 applications in their working roles Since the launch of the Office 365 pilot, Office 365 champions from across IT Services and External Relations, led by Innovation Specialist Tim Packwood, have been promoting the applications within their teams and devising new and effective ways of utilising the technology … Continue reading “Discover how other teams are using Office 365”
IT Services Admin Team – responsibilities following delay of New Core
Following the delay of New Core, the role of the IT Services Admin Team has been extended and for the time being they will continue to be responsible for administering pre-cutover recruitment and finance tasks. This will continue up until the date of the next cutover which will be approximately Tuesday, 30 April, however, this … Continue reading “IT Services Admin Team – responsibilities following delay of New Core”
New Core: February Town Hall – New Core Programme update
Colleagues are invited to attend the next New Core ‘Town Hall’ meeting on Tuesday 12 February, 3-4pm, in the Main Lecture Theatre, Aston Webb Building (C-block). This session will provide: an update on recent New Core activity from across the Programme Key dates and next steps for June go-live Opportunity … Continue reading “New Core: February Town Hall – New Core Programme update”
LEAPWORK, the testing automation and RPA tool
In November 2019, IT Services launched the Test Automation and Process Automation tool LEAPWORK, following a lengthy procurement and proof of concept phase. What is LEAPWORK? LEAPWORK is all in one platform that permits testers and other specialists to implement fast, efficient and codeless automation of tests and processes across a wide number of systems. … Continue reading “LEAPWORK, the testing automation and RPA tool”
Office 365 champions group
As the Office 365 pilot continues to gather momentum with many teams across IT services now utilising the services available on the platform, IT Service Office 365 champions met as a group for the first time to discuss the opportunities and challenges that teams involved in the pilot have discovered. The meeting began … Continue reading “Office 365 champions group”
Fantastic response to Christmas shoebox appeal
We received a huge response to the St Basils’ Christmas shoebox appeal, with staff from IT Services donating an amazing 57 shoeboxes to the homeless charity. This surpassed the total from the year before when we collected 37 shoebox gifts and is testament to the generosity and goodwill of staff in IT Services. On … Continue reading “Fantastic response to Christmas shoebox appeal”
Business Partnering attend university and healthcare estates and innovation conference
In November, the University and Healthcare Estates and Innovation (UHEI) conference took place in Solihull, and with it being almost on our doorstep a number of colleagues from the University took part. The conference addressed a number of the key issues facing the university and healthcare sectors including sustainability, efficiency, and continuous improvement. Perhaps unsurprisingly, … Continue reading “Business Partnering attend university and healthcare estates and innovation conference”
IT Services staff make BUAFTAs 2019 shortlist
The Birmingham University Awards for Tremendous Achievement (BUAFTAs) offer the opportunity to celebrate and showcase some of the fantastic work of Professional Services staff from across the University. The BUAFTAs celebrate the fact that behind every achievement, however big or small, there are individuals and teams who are making great things happen. This year the … Continue reading “IT Services staff make BUAFTAs 2019 shortlist”
New Core drop-in sessions: January 2019
In these sessions staff can view system demos, raise any questions, and find out more about what New Core means for them. These hour-long sessions are open to all colleagues and registration is not required. They cover a range of features tailored around the following key areas: Budget Manager – for colleagues … Continue reading “New Core drop-in sessions: January 2019”