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Celebrate International Women’s Day – Sunday 8 March – with LinkedIn Learning. We’ve pulled together a selection of courses, so there should be something for everyone. Proven Success Strategies for Women at Work Body Language for Women Women in Leadership Executive Presence: Tips for Women Becoming a Male Ally at Work Haven’t signed up for … Continue reading “International Women’s Day”

National Apprenticeships week fell on 3 to 7 February this year. Several apprentices from IT Services were involved in events marking the week. The first event, held in the Rotunda above the Bramall Music Hall, was an Open Day where apprentices could showcase the brilliant work they do. Jared Alforque and Mitchell Hodgson from the … Continue reading “ITS apprentices shine at National Apprenticeship Week events”

In the last edition of the newsletter, we gave you a choice of charities for IT Services to support in line with the the Birmingham in Action campaign. Which charities did we vote in? Voting closed on Wednesday 5 February. We’re pleased to announce that IT Services will be supporting the following three charities: Acorns … Continue reading “IT Services in Action: Charities chosen”

Back to the juggle of priorities? Papers piling up? Or is your inbox multiplying emails? In this interactive workshop Paul O’Rourke, Change Manager, will share some simple changes that you and your team can make to organising your office environment – assisting you to ‘make important things happen’. During the session you will have the … Continue reading “Five simple steps to improve your productivity”

Paul O’Rourke, Strategic Change, explains how he and his colleague, Mike Rush, are supporting IT Services in the delivery of the new Digital Strategy.  What’s the background? Over the last year, you may have been involved with the creation of the new Digital Strategy; perhaps you’ve heard murmurings about ‘change’. The University is in fact … Continue reading “Strategic Change in IT Services”

Each month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Here are some of the comments provided by our customers in January, and the team or individual who deserved the good praise. “Paul … Continue reading “Customer feedback for January”

You may be aware that the BEAR team runs Software Carpentry courses on Python, MATLAB and R with the assistance of a number of trained instructors from across the University. We’d like to encourage more people to get involved as course helpers. You don’t need to be trained in the software, but you should have … Continue reading “BEAR Software Carpentry courses”

Thank you to everyone that submitted ideas or spent time working on automations during IT Automation Month.  Progress update  The Automation Month team made excellent progress mapping out requirements for the following Enhancements, which you can view in ServiceNow.  ENH0011230: Workflow for staff email requests  ENH0011231: Workflow for setting up Mailing lists, Distribution lists and … Continue reading “Automation month update”

Back in December, after an incredibly busy six months, End User Services held a drop-in lunch at the Brooks Bar on campus. Over thirty colleagues attended, dropping in for a chat and a bite to eat over the lunch break. The food was delicious – we’re all looking forward to the next event! Upcoming events … Continue reading “EUS drop-in lunch”

When the Business Partnering team first formed, we created a two year roadmap of activities to guide us from 2018-2020. In December 2019 we took time out to reflect on the progress we’ve made and identify the key activities for our roadmap from 2020-2022. 2019 in review As a team we are all now fully … Continue reading “Business Partnering End of Year Review 2019”