In the last edition of IT Services News, we told you about changes in the Core Infrastructure team which see Spencer Webb working on initial service design and supplier liaison for incoming projects. Ensuring that new products and services meet specific technical design standards helps us to deliver them successfully. However, our understanding of the … Continue reading “Better balancing business with design”
Category: Uncategorised
IT Services does Welcome Week
The University’s Welcome Week activities kicked off on Saturday 21st September, with IT Services’ staff helping thousands of students start their University adventure. For several weeks leading up to the event, significant planning and preparation had taken place to prepare us for this coming week. On Saturday, the campus was looking its stunning best (although … Continue reading “IT Services does Welcome Week”
Farewell to Martin Horder
Martin Horder in the Project Office officially retires on 30th September having spent 44 years working at the University (45, if you count his year here as a postgrad). Working in any one place for 44 years is something of a rarity these days and an accomplishment for which Martin should be very proud. Martin … Continue reading “Farewell to Martin Horder”
Important information about Nespresso coffee pods
If you use the Nespresso coffee machines in Elms Road or the ERI, please can you do the following: Only place the metal Nespresso (or compatible) pods in the green Nespresso recycling bags; plastic pods cannot be recycled with the Nespresso ones. Please check the internet to see if your brand of pod can be … Continue reading “Important information about Nespresso coffee pods”
Core Systems briefing 24 July
You can read the latest common queries and responses that have been sent to the Core Systems support teams on our intranet here [log-in required]. This includes new information about recruitment and requisitions. Queries and responses are also being regularly added to the intranet FAQ pages.
John Owen retires after 42 years
Head of Advanced Research Computing (ARC), John Owen finally retired on Friday 26th July. John spent 42 years working at the University, although he has been here even longer than that having arrived here as a fresh-faced physics undergraduate in 1972. At an event organised in his honour, John was joined by well wishers from … Continue reading “John Owen retires after 42 years”
June’s quality feedback for staff
Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in June and the team or individual who resolved the incident. “Exceptional service … Continue reading “June’s quality feedback for staff”
UCISA Support Services Group Conference 2019
The annual UCISA Support Services Group (SSG) conference took place at the Queens Hotel in Leeds on the 3-5th July with the theme ‘Back to the Future of IT’. The conference was attended by staff and students from UK Universities and Colleges who presented and discussed the changing technological landscape, what technologies will be popular … Continue reading “UCISA Support Services Group Conference 2019”
IT Services 2nd Annual Bake Off
I think it is fair to say that staff in IT Services are partial to a bit of cake judging by the amount of people who turned up to sample the bakes on offer at the IT Services’ 2nd Annual Bake Off on Thursday, 13 June. Competition was fierce and there was a very strong … Continue reading “IT Services 2nd Annual Bake Off”
Combatting capacity concerns
Across IT, we’re working hard to address work capacity concerns. In teams where we have historical work data, we are having greater success forward planning, preventing over allocation. We’re beginning to understand the actual level of work required by Core Systems as we transition to business as usual. This makes it more important than … Continue reading “Combatting capacity concerns”