IT Services Communications have produced the first of a series of team profiles. The profiles provide snappy who, where, what and why information designed to help staff within IT Services get a better understanding of the structure and scope of each team within the department and what they do to support the University. Our aim … Continue reading “IT Services Team Profiles”
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Recognition from the IT Leadership Team
Thank you to everyone for your hard work in the first quarter of 2019. Here are a few notes of recognition from IT Leadership Team to individuals and teams that have gone the extra mile…
IT Services’ apprentice scheme
The University’s apprentice scheme is in its third year and has more than 50 apprentices in a range of roles across the University. The scheme is particularly successful in IT Services where it now forms an essential part of the fabric of our department. During the last three years we have taken on 18 apprentices, … Continue reading “IT Services’ apprentice scheme”
IT Services Digital Strategy
We are developing our Digital Strategy, which will support the changes needed to enable the University’s Strategic Vision, Birmingham 2026. Our current Technology Strategy was produced in 2010 and refreshed in 2016. Whilst it has delivered a number of significant advancements including a new data centre and effective service management, further strategic advancements have been … Continue reading “IT Services Digital Strategy”
Learning and Development within IT Services
Learning and Development is a subject that interests everyone and questions have been raised at both of the last two staff briefings. Based on those questions, I thought it would be worthwhile providing some more detail on the Learning and Development budget and how it is currently managed so that everyone is clear on the … Continue reading “Learning and Development within IT Services”
New Core support and training for IT Services staff
New Core go-live is fast approaching and the new system will impact all staff at the University. It is therefore, vitally important that everyone gets up to speed on how to use the new system and understands any changes to business processes and ways of working. To help make your switch to New Core as … Continue reading “New Core support and training for IT Services staff”
Virtual Assistants – making IT simple for users
The era of Virtual Assistants and Natural Language Processing in higher education is upon on us The number of universities and colleges developing and deploying Virtual Assistants is on the rise – there are now several UK and International institutions using this technology to allow staff and students to access core university services. Utilising a variety … Continue reading “Virtual Assistants – making IT simple for users”
Quality feedback for IT Services staff
Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in March and the team or individual who resolved the incident. “You might … Continue reading “Quality feedback for IT Services staff”
A big well done
A belated congratulations to Head of Service Management, Ian Bowman who gained his ITIL Expert certification in December and to Introduction Specialist, Faith Thomas who was awarded her ITIL Service Transition qualification in February. If you or someone in your team has recently been awarded a professional qualification then we’d like to hear about it. … Continue reading “A big well done”
Updating the next few months
After the rescheduling of New Core go live date, we’ve conducted a thorough review to understand: The impact on our staffing levels now New Core needs IT resource over a longer period of time; Which projects can’t proceed according to original timescales because of their impact on other University systems with New Core integrations; and … Continue reading “Updating the next few months”