Across IT, we’re working hard to address work capacity concerns. In teams where we have historical work data, we are having greater success forward planning, preventing over allocation. We’re beginning to understand the actual level of work required by Core Systems as we transition to business as usual. This makes it more important than … Continue reading “Combatting capacity concerns”
May’s quality feedback for IT Services staff
Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in May and the team or individual who resolved the incident. “Responses … Continue reading “May’s quality feedback for IT Services staff”
Digital exams and the technology behind it
This is one of a series of articles written after the EUNIS 2019 conference, which Sam Harrow attended through the ucisa Bursary Scheme. One of the elective sessions on Day 2 of EUNIS 2019 was an opportunity to visit the intriguingly-titled “Exam Factory” at our host, NTNU (the Norwegian University of Science and Technology). Knowing … Continue reading “Digital exams and the technology behind it”
IT Security achieve Cyber Essentials accreditation for the University
On 28 May, the IT Security team achieved Cyber Essentials accreditation for the University. The defined scope covers all centrally managed IT infrastructure and services, excluding only locally acquired and managed servers and end-points used by academics in colleges and BYOD devices. Cyber Essentials is a UK Government security standard based on five basic security … Continue reading “IT Security achieve Cyber Essentials accreditation for the University”
ITS staff awarded bursaries
Congratulations to IT Services’ Head of Business Partnering, Tara Lamplough; Business Partner, Sam Harrow and Architecture Innovation Lead, Tim Packwood, who have all been successful in their applications for bursaries from the ucisa (Universities and Colleges Information Systems Association) bursary scheme. The aim of the bursary scheme is to give ucisa members the opportunity to … Continue reading “ITS staff awarded bursaries”
IT Services staff gain new qualifications
A huge well done to Data Centre Manager, Stuart Atkins, who is now a Certified Data Centre Energy Professional. The qualification, which is accredited by CNet, is the equivalent of a BTEC Level 5 or two years of a Bachelor Degree. Stuart intends to use his newly gained knowledge to review the power train of … Continue reading “IT Services staff gain new qualifications”
What you said and what we’ll do
In April, we invited you to participate in the first annual IT Services Staff Survey. By the time the survey closed on Friday 19 April, 209 colleagues had taken the opportunity to have a say about what we do and how we do it. Thank you to everyone who did. In recent weeks, the IT … Continue reading “What you said and what we’ll do”
Collaborative working and transferring knowledge
The process of handing over knowledge between Core Systems developers and analysts in Application Operations has begun over in the ERI Building. Simon Aykroyd, Paul Browning, Riyaz Bandali and Chris Cooper (pictured) are transitioning back into their respective roles in Development and App Ops; their hard work on the Core Systems project over the last … Continue reading “Collaborative working and transferring knowledge”
Core Systems – common queries and responses
Here are some of the latest common queries and responses that have been sent to the Core Systems support team. Queries and responses are also being regularly added to the intranet FAQ pages. Q. How do I access Core Systems? As they are web-based systems; staff will be able to access new HR, Finance, Payroll, … Continue reading “Core Systems – common queries and responses”
Birmingham 2026 Values: Have your say
Birmingham Professional is being re-imagined in the context of Birmingham 2026. The plan is to develop a statement of intent for all Professional Services colleagues about our people and our culture, where we want to get to, how we support each other to get there, and how we recognise positive behaviours in line with our … Continue reading “Birmingham 2026 Values: Have your say”