At the last IT Services All Staff Briefing, Mark introduced you to the work that’s happening developing the IT Services Digital Strategic Framework. The IT, or Digital Strategy will help us ensure that we are supporting delivery of the University’s overarching vision, Birmingham 2026. Since the last All Staff Brief, Mark has presented the University’s … Continue reading “Help shape our strategy”
Thank you for having your say
Just prior to Easter, we invited you to complete the 2019 IT Services Staff Survey. We’d like to take this opportunity to say a huge thank you to each of you for taking the opportunity and the time to fill it in. Your feedback is invaluable. “We are all in this together and the better … Continue reading “Thank you for having your say”
UCISA, Corporate Information Systems survey results – how do we compare?
UCISA (Universities and Colleges Information Systems Association) is an association of higher education institutions, who work together to improve their “digital health”. This includes looking at both operational efficiency and student experience. Every year, a survey is sent out to universities asking for details of the main software/systems they use. This is compiled in UCISA’s … Continue reading “UCISA, Corporate Information Systems survey results – how do we compare?”
Opportunity to join IT support team in Centre for Human Brain Health
The College of Life and Environmental Sciences looking for expressions of interest to join their IT Support Team in the Centre for Human Brain Health for a period of approx. 18 months at .5fte (AR6). A brief summary of just some of the duties is set out below; IT Desktop support for the CHBH:- To … Continue reading “Opportunity to join IT support team in Centre for Human Brain Health”
Update on ITS HR admin team
Following the departure of Admin Assistant, Karen Snell and the imminent arrival of New Core there is no longer a requirement for an HR admin team within IT Services. As of now Jane Adams and Peter Rush will operate the Elms Road reception and pick up some day to day admin tasks. Both Jane and … Continue reading “Update on ITS HR admin team”
IT Innovation – Using artificial intelligence to understand business critical data
The University processes huge amounts of unstructured text data throughout the academic year, including staff and study surveys, support requests to services desk, and much more. The volume of textual data captured is huge and increasing at a fast pace, and our ability to understand this data holistically in a timely manner to support business … Continue reading “IT Innovation – Using artificial intelligence to understand business critical data”
Get up to speed with using New Core
New Core goes live on Monday, 3 June. From day one all staff will be required to carry out some basic profile tasks like checking your personal information is correct and adding your annual leave etc. It is therefore, really important that you have the knowledge required to be able to access and use the … Continue reading “Get up to speed with using New Core”
April’s Quality Feedback for IT Services Staff
Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in April and the team or individual who resolved the incident. “As always … Continue reading “April’s Quality Feedback for IT Services Staff”
Introducing the BSC Portfolio Group
The BSC Portfolio Group – previously known as the BSC Prioritisation Group – has been in place for over 12 months. Who is in the BSC Portfolio Group? The group is facilitated by the Project Office and Business Partnering. Senior Officers (or their delegates) from across the University and the College Directors of Operations (DoOps) … Continue reading “Introducing the BSC Portfolio Group”
IT Services Team Profiles
IT Services Communications have produced the first of a series of team profiles. The profiles provide snappy who, where, what and why information designed to help staff within IT Services get a better understanding of the structure and scope of each team within the department and what they do to support the University. Our aim … Continue reading “IT Services Team Profiles”