IT Services News

Thank you to everyone that submitted ideas or spent time working on automations during IT Automation Month.  Progress update  The Automation Month team made excellent progress mapping out requirements for the following Enhancements, which you can view in ServiceNow.  ENH0011230: Workflow for staff email requests  ENH0011231: Workflow for setting up Mailing lists, Distribution lists and … Continue reading “Automation month update”

Back in December, after an incredibly busy six months, End User Services held a drop-in lunch at the Brooks Bar on campus. Over thirty colleagues attended, dropping in for a chat and a bite to eat over the lunch break. The food was delicious – we’re all looking forward to the next event! Upcoming events … Continue reading “EUS drop-in lunch”

When the Business Partnering team first formed, we created a two year roadmap of activities to guide us from 2018-2020. In December 2019 we took time out to reflect on the progress we’ve made and identify the key activities for our roadmap from 2020-2022. 2019 in review As a team we are all now fully … Continue reading “Business Partnering End of Year Review 2019”

Tara Lamplough, Head of Business Partnering, shares her reflections on findings from the BRMConnect Conference in New Orleans, run by the BRM Institute. This is the second in a short series of blog posts about the BRMConnect Conference.  Business Relationship Management (BRM) is a combination of knowledge, skills and behaviours which improve the productivity of … Continue reading “Business Relationship Management and academics”

Each month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Here are some of the comments provided by our customers in December, and the team or individual who deserved the good praise. “Natalie … Continue reading “Customer feedback for December”

Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in November and the team or individual who deserved the good praise. “Richard … Continue reading “Customer feedback for November”

Whether you were able to attend the Christmas party or not, we hope you enjoy these photos of the festivities! You may have noticed that some of the decorations on the tables at the Christmas party were made by our very own Craft Club – now renamed “Crafternoon”. We’ll be running a monthly lunchtime craft … Continue reading “Christmas party 2019”

The Institute for Leadership and Management (ILM) provides qualifications for those at Team Leader/Supervisor level upwards – helping them to succeed, and to make a difference in the workplace through their leadership. We’d like to extend our congratulations to the four members of IT Services staff who have achieved ILM qualifications this year. The awards … Continue reading “Congratulations! ILM graduates 2019”

As part of the Estates Capital Programme, the Institute of Biomedical Research (IBR) West area of the Medical School has recently been refurbished at a cost of £9 million. It has taken over a year to complete. The building work was delayed, which put the MDS IT team and Networks Team under considerable pressure to … Continue reading “Great job! MDS IT team and Networks deliver in IBR”

Tara Lamplough, Head of Business Partnering, shares her reflections on findings from the BRMConnect Conference in New Orleans. This is the first in a short series of blog posts about the BRMConnect Conference.  This year thanks to a UCISA bursary I was able to attend the BRMConnect conference in New Orleans. BRMConnect is the annual … Continue reading “Is IT Services delivering value?”