Mark Smith, Harry Bamber and Delroy McKenzie, Universal Services, attended the Microsoft Evolve conference recently, at the National Conference Centre in Birmingham. Here is their write-up of the event: The content at Evolve helped inform us about the approach to releasing services across the Microsoft 365 platform. It confirmed that a technical approach with … Continue reading “Microsoft Evolve conference”
Cathie Dingwall interviewed for couture exhibition
Cathie Dingwall, Deputy Head of Service Management, was interviewed earlier this month for an arts event in London, Streetstyle Exhibition: from Teddy Boys to Grime Kids, Curating Subcultures Today – celebrating 25 years since the original Streetstyle exhibition. Cathie was a 20th Century dress curator at the Victoria and Albert Museum (V&A) in London for … Continue reading “Cathie Dingwall interviewed for couture exhibition”
Quality feedback for October
Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in October and the team or individual who deserved the good praise. “Excellent … Continue reading “Quality feedback for October”
Quality feedback for September
Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in September and the team or individual who deserved the good praise. “I … Continue reading “Quality feedback for September”
Better balancing business with design
In the last edition of IT Services News, we told you about changes in the Core Infrastructure team which see Spencer Webb working on initial service design and supplier liaison for incoming projects. Ensuring that new products and services meet specific technical design standards helps us to deliver them successfully. However, our understanding of the … Continue reading “Better balancing business with design”
IT Services does Welcome Week
The University’s Welcome Week activities kicked off on Saturday 21st September, with IT Services’ staff helping thousands of students start their University adventure. For several weeks leading up to the event, significant planning and preparation had taken place to prepare us for this coming week. On Saturday, the campus was looking its stunning best (although … Continue reading “IT Services does Welcome Week”
Farewell to Martin Horder
Martin Horder in the Project Office officially retires on 30th September having spent 44 years working at the University (45, if you count his year here as a postgrad). Working in any one place for 44 years is something of a rarity these days and an accomplishment for which Martin should be very proud. Martin … Continue reading “Farewell to Martin Horder”
Changes to Core Infrastructure
In order to address the high level of demand for new projects and services there are some changes happening within Core Infrastructure. Team Manager, Spencer Webb, will now be focusing solely on the new projects and services element of his job, specifically around the initial design and supplier liaison stage of a project which is … Continue reading “Changes to Core Infrastructure”
ARC Team help organise Research Software Engineers Conference
2019 Research Software Engineers Conference Some of the ARC team have been busy organising the 2019 UK Research Software Engineers Conference which was held at the University 17-19 September. In total, 360 delegates gathered in the Great Hall for three days of talks and workshops centred on super computing and software engineering. The Conference … Continue reading “ARC Team help organise Research Software Engineers Conference”
Quality feedback for August
Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in August and the team or individual who resolved the incident. “As I … Continue reading “Quality feedback for August”