New Core go-live is fast approaching and the new system will impact all staff at the University. It is therefore, vitally important that everyone gets up to speed on how to use the new system and understands any changes to business processes and ways of working. To help make your switch to New Core as … Continue reading “New Core support and training for IT Services staff”
Author: butcherm
Configuration Manager Release: SCCM Replacement Service Release
The new Configuration Manager Service was launched on the 27 March and will gradually replace the current SCCM Service. The new service brings a range of new features and has been built with user experience and standardisation at the forefront to ensure a consistent experience regardless of physical location. The service includes a Default Task … Continue reading “Configuration Manager Release: SCCM Replacement Service Release”
Quality feedback for IT Services staff
Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in March and the team or individual who resolved the incident. “You might … Continue reading “Quality feedback for IT Services staff”
A big well done
A belated congratulations to Head of Service Management, Ian Bowman who gained his ITIL Expert certification in December and to Introduction Specialist, Faith Thomas who was awarded her ITIL Service Transition qualification in February. If you or someone in your team has recently been awarded a professional qualification then we’d like to hear about it. … Continue reading “A big well done”
April Town Hall: Countdown to launch!
Colleagues are invited to attend the next New Core ‘Town Hall’ meeting on Thursday 4 April, 12pm – 1pm, Vaughan Jeffreys Lecture Theatre, Education Building. This session will include information on how to access the new system once it is live and advice on what you will need to know on day one. The meeting will … Continue reading “April Town Hall: Countdown to launch!”
Quality feedback for IT Services staff
Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in February and the team or individual who resolved the incident. “Excellent communication … Continue reading “Quality feedback for IT Services staff”
Reminder about the Elms Road access control system
The main internal doors in Elms Road will be swapped over to the new door access system on Monday 11 and Tuesday 12 March. The front door is due to be swapped over on Friday 15 March. Once the doors have been swapped over to the new access control system, you may still see some … Continue reading “Reminder about the Elms Road access control system”
ITS Wellbeing group has moved to Teams
Deb Carter and Stephanie Thompson have moved the IT Services Wellbeing group from Facebook to Microsoft Teams so that it is easier to share files and resources. If you would like to join the group then go to Teams and at the bottom click join or create a team option, In the join a team … Continue reading “ITS Wellbeing group has moved to Teams”
Blue badge parking bay in Elms Road car park
Work will begin shortly on the refurb of the G7 and G8 offices of Elms Road, the work is expected to take 5 weeks to complete. Details of the work are still being finalised, and one of the items that needs to be considered is the placement of the contractor’s compound and skip. The Ideal … Continue reading “Blue badge parking bay in Elms Road car park”
Spotlight on projects
Each month, we’ll provide updates on some of our key projects via the IT Services blog. If you have any questions or feedback about our new monthly project update, or in relation to the projects we’re highlighting this month, please email projectdocs@contacts.bham.ac.uk. Relationship Engagement Platform (REP) Our Relationship Engagement Platform (REP) project is designed to identify … Continue reading “Spotlight on projects”