Author – Bryoney Johnson, Engagement and Communications Manager, New Core: Work continues apace on New Core, the programme to transform HR, Payroll, and Finance systems across the University. The New Core team held more than 90 workshops in 2016, gathering feedback and information from Birmingham Professional and Academic colleagues to discuss and determine the data, design, … Continue reading “New Core – build begins!”
Author: Kim Yeandle-Hignell
MobileIron to replace Good: Helping you work from anywhere, anytime, on any device
We are pleased to inform you that Good for Enterprise, our current Enterprise Mobility Management (EMM) software, will soon be replaced by the latest generation of EMM – MobileIron. MobileIron brings together a combination of security and EMM tools. This means we will be able to provide all staff with secure and seamless access to … Continue reading “MobileIron to replace Good: Helping you work from anywhere, anytime, on any device”
Customer Experience is all about people and human interactions
In October 2016, we announced our initial plans for IT Customer Experience (CX). We’d now like to take this opportunity to review what CX is, why it is one of our strategic priorities, and update you on how far we’ve come in just a few months. What is CX? There are varying definitions, but simply … Continue reading “Customer Experience is all about people and human interactions”
Congratulations to those who completed the Institute for Leadership Management course!
After many months of hard work, staff from IT Services who had been undertaking Institute for Leadership Management (ILM) courses received their certificates in a ceremony at the Barber Institute of Fine Arts on the Wednesday 2 November. Certificates were presented by Kate Cooper, Head of Research, Policy and Standards at the ILM. IT Services … Continue reading “Congratulations to those who completed the Institute for Leadership Management course!”
IT Innovation Centre feature in BBC One Midlands Today — watch the video!
On Wednesday 2 November, the IT Innovation Centre featured in a BBC One Midlands Today news clip about Gesture Controlled Technology and the Arts. At the IT Innovation Centre, Sean Duffy explained how motion technology can be used in different ways and how a computer can be programmed to respond to body movements using Microsoft’s Kinect … Continue reading “IT Innovation Centre feature in BBC One Midlands Today — watch the video!”
Design, data and delivery planning – a busy few months for New Core
It has been a busy few months for New Core, the University’s extensive two-year project to redesign core finance, HR and payroll processes across the University. Following a robust 12-month procurement process, Oracle Fusion was chosen in June as the New Core software platform. The lead partner for implementation is Version 1, with support from Symatrix (for … Continue reading “Design, data and delivery planning – a busy few months for New Core”
We’re becoming far more customer-focused
Message from Daniel Lawrence, Deputy Director IT Services: As we start the new academic year, it is important to remember that we have a huge role to play in the success of staff and students across the University. We enable students to stay connected and staff to develop new ways of working, while powering research that … Continue reading “We’re becoming far more customer-focused”