Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in May and the team or individual who resolved the incident. “Responses … Continue reading “May’s quality feedback for IT Services staff”
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IT Services staff gain new qualifications
A huge well done to Data Centre Manager, Stuart Atkins, who is now a Certified Data Centre Energy Professional. The qualification, which is accredited by CNet, is the equivalent of a BTEC Level 5 or two years of a Bachelor Degree. Stuart intends to use his newly gained knowledge to review the power train of … Continue reading “IT Services staff gain new qualifications”
What you said and what we’ll do
In April, we invited you to participate in the first annual IT Services Staff Survey. By the time the survey closed on Friday 19 April, 209 colleagues had taken the opportunity to have a say about what we do and how we do it. Thank you to everyone who did. In recent weeks, the IT … Continue reading “What you said and what we’ll do”
Core Systems – common queries and responses
Here are some of the latest common queries and responses that have been sent to the Core Systems support team. Queries and responses are also being regularly added to the intranet FAQ pages. Q. How do I access Core Systems? As they are web-based systems; staff will be able to access new HR, Finance, Payroll, … Continue reading “Core Systems – common queries and responses”
Help shape our strategy
At the last IT Services All Staff Briefing, Mark introduced you to the work that’s happening developing the IT Services Digital Strategic Framework. The IT, or Digital Strategy will help us ensure that we are supporting delivery of the University’s overarching vision, Birmingham 2026. Since the last All Staff Brief, Mark has presented the University’s … Continue reading “Help shape our strategy”
Opportunity to join IT support team in Centre for Human Brain Health
The College of Life and Environmental Sciences looking for expressions of interest to join their IT Support Team in the Centre for Human Brain Health for a period of approx. 18 months at .5fte (AR6). A brief summary of just some of the duties is set out below; IT Desktop support for the CHBH:- To … Continue reading “Opportunity to join IT support team in Centre for Human Brain Health”
Update on ITS HR admin team
Following the departure of Admin Assistant, Karen Snell and the imminent arrival of New Core there is no longer a requirement for an HR admin team within IT Services. As of now Jane Adams and Peter Rush will operate the Elms Road reception and pick up some day to day admin tasks. Both Jane and … Continue reading “Update on ITS HR admin team”
Get up to speed with using New Core
New Core goes live on Monday, 3 June. From day one all staff will be required to carry out some basic profile tasks like checking your personal information is correct and adding your annual leave etc. It is therefore, really important that you have the knowledge required to be able to access and use the … Continue reading “Get up to speed with using New Core”
April’s Quality Feedback for IT Services Staff
Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in April and the team or individual who resolved the incident. “As always … Continue reading “April’s Quality Feedback for IT Services Staff”
Introducing the BSC Portfolio Group
The BSC Portfolio Group – previously known as the BSC Prioritisation Group – has been in place for over 12 months. Who is in the BSC Portfolio Group? The group is facilitated by the Project Office and Business Partnering. Senior Officers (or their delegates) from across the University and the College Directors of Operations (DoOps) … Continue reading “Introducing the BSC Portfolio Group”