Thank you to everyone for your hard work in the first quarter of 2019. Here are a few notes of recognition from IT Leadership Team to individuals and teams that have gone the extra mile…
IT Services’ apprentice scheme
The University’s apprentice scheme is in its third year and has more than 50 apprentices in a range of roles across the University. The scheme is particularly successful in IT Services where it now forms an essential part of the fabric of our department. During the last three years we have taken on 18 apprentices, … Continue reading “IT Services’ apprentice scheme”
IT Services Digital Strategy
We are developing our Digital Strategy, which will support the changes needed to enable the University’s Strategic Vision, Birmingham 2026. Our current Technology Strategy was produced in 2010 and refreshed in 2016. Whilst it has delivered a number of significant advancements including a new data centre and effective service management, further strategic advancements have been … Continue reading “IT Services Digital Strategy”
Learning and Development within IT Services
Learning and Development is a subject that interests everyone and questions have been raised at both of the last two staff briefings. Based on those questions, I thought it would be worthwhile providing some more detail on the Learning and Development budget and how it is currently managed so that everyone is clear on the … Continue reading “Learning and Development within IT Services”
New Core support and training for IT Services staff
New Core go-live is fast approaching and the new system will impact all staff at the University. It is therefore, vitally important that everyone gets up to speed on how to use the new system and understands any changes to business processes and ways of working. To help make your switch to New Core as … Continue reading “New Core support and training for IT Services staff”
Digifest 2019
The Business Partnering Team recently attended Digifest, a free edtech event organised by JISC which was held at the International convention Centre in Birmingham. Over two packed days we had the opportunity to see and hear what leaders at the forefront of the technology industry think about current education trends. We also took part in … Continue reading “Digifest 2019”
Virtual Assistants – making IT simple for users
The era of Virtual Assistants and Natural Language Processing in higher education is upon on us The number of universities and colleges developing and deploying Virtual Assistants is on the rise – there are now several UK and International institutions using this technology to allow staff and students to access core university services. Utilising a variety … Continue reading “Virtual Assistants – making IT simple for users”
The Intelligent Estate Initiative
Intelligent Campus vs Intelligent Estate You may recall a previous blog on the topic of the Intelligent Campus following a Jisc Hackathon last summer (https://blog.bham.ac.uk/itnews/2018/09/05/making-the-campus-smarter-the-jisc-intelligent-campus-hackathon). The Intelligent Estate is the Estates Office take on this, looking at making data-driven decisions based on information we can collect from our university estate. What do we mean by … Continue reading “The Intelligent Estate Initiative”
Configuration Manager Release: SCCM Replacement Service Release
The new Configuration Manager Service was launched on the 27 March and will gradually replace the current SCCM Service. The new service brings a range of new features and has been built with user experience and standardisation at the forefront to ensure a consistent experience regardless of physical location. The service includes a Default Task … Continue reading “Configuration Manager Release: SCCM Replacement Service Release”
Quality feedback for IT Services staff
Every month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Below are some of the comments provided by our customers in March and the team or individual who resolved the incident. “You might … Continue reading “Quality feedback for IT Services staff”