IT Services apprenticeship programme goes from strength to strength Last August the University took its first steps into offering an apprenticeship programme in a number of disciplines – IT Services, Estates, Catering and Media. IT Services (ITS) was one of the main areas of the University to partake in the pilot, recruiting four apprentices. The … Continue reading “End User Services: IT Services apprenticeship programme goes from strength to strength”
Category: End User Services
End User Services: New team – Universal Services
Universal Services was formed in April 2017 as a new team within End User Services (EUS), headed up by Mark Smith. The team has been formed from a mixture of existing staff and new posts and includes the Software Sales and Student Services (Cluster) teams. What does Universal Services do? The team is focused on … Continue reading “End User Services: New team – Universal Services”
IT Services plays major role in development of new Dubai campus
Recently, the University announced its plans to open a new campus in Dubai. The campus will be open for teaching in September 2018, with an initial plan to recruit 300 students, and a long-term goal to have 4500 students based in Dubai. The Dubai project touches on almost every area across IT Services and our teams have been working to … Continue reading “IT Services plays major role in development of new Dubai campus”
Richard Clayton and Ian Bowman pass ITIL Service Strategy exam!
Congratulations to Richard Clayton, Bespoke Sustenance Team Manager (Applications Services) and Ian Bowman, Head of End User Services, for passing the ITIL Service Strategy exam in March! Completing ITIL exams takes a lot of hard work and dedication, and there are a number of exams to take before reaching the ultimate goal of ITIL Master. Richard is already … Continue reading “Richard Clayton and Ian Bowman pass ITIL Service Strategy exam!”
End User Services internal improvement competition — winner and runners-up announced!
In February, End User Services (EUS) held its first internal competition giving staff across the service an opportunity to submit improvement ideas. The response was excellent with 48 entries in total! The panel, consisting of Ian Bowman, Sridhar Pammu, Shaun Willetts, and Tarlochan Baley, discussed each entry in detail and, after careful consideration, agreed that Rashid Ravat’s suggestion of an internal peer review was the … Continue reading “End User Services internal improvement competition — winner and runners-up announced!”