Category: Uncategorised

The University has launched a new Canvas course to support hiring managers and interview panel members with recruitment and selection. The University is committed to building a diverse workforce, and key to this is ensuring our recruitment practices are fair, consistent, inclusive and free of bias. The training course includes information on: the principles of … Continue reading “New online recruitment and selection training”

Each month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Here are some of the comments provided by our customers in June, and the team or individual who deserved the praise. “I appreciate … Continue reading “Customer feedback for June”

The Service Release Package (SRP) is a new form in ServiceNow that is the recommended tool to record all Service Transition and Release activity, up to and including Early Life Support. Who is it for? Anyone involved in releasing new services or significant changes to existing services. You can use the SRP for anything from … Continue reading “Service Release Package”

Members of the Service Management team, alongside the App Ops ServiceNow developers, frequently make small improvements to ServiceNow. These include adding functions that have been released in recent versions, improving navigation and the way information is presented – or just fixing the little things that bug you! Here are a few things we’ve been working … Continue reading “ServiceNow improvements: Making IT easier”

All University home workers should undertake their own Display Screen Equipment (DSE) assessments, using an ergonomic checklist. This will help make sure that you remain comfortable during your working day, and don’t get injured – or exacerbate any existing injuries or health conditions. Our Health and Safety and Building Coordinator, Dominic Cross, has collated some … Continue reading “Get comfy: Home DSE assessments”

Each month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Here are some of the comments provided by our customers in May, and the team or individual who deserved the good praise. “Zak … Continue reading “Customer feedback for May”

Due to restricted campus access and social distancing rules, we can’t run our usual staff summer event this year. Instead, we’re running a virtual scavenger hunt! We’ll provide you with a list of ‘clues’, which you’ll have to find – or create – within your team, submitting photos or videos of your items. We’ll create … Continue reading “Summer scavenger hunt”

The Women in IT group met on 19 May, for a progress update and to discuss what to take forward next.   The group has achieved a lot already, including:  Improving the transparency of the Annual Review process with a clear article in the newsletter about how the process works.  We’ve taken some positive steps taken … Continue reading “Women in IT update”

21 May 2020, is the ninth Global Accessibility Awareness Day (GAAD). The purpose of GAAD is to get everyone talking, thinking and learning about digital access and how this affects people with different disabilities.   Accessibility is about making sure as many people as possible can use our services. It’s not just good practice – it’s a legal requirement. … Continue reading “Global Accessibility Awareness Day”

Each month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Here are some of the comments provided by our customers in April, and the team or individual who deserved the good praise. Once … Continue reading “Customer feedback for April”