Seamless transition to a more secure connection

You may not have noticed the University’s main website switching to HTTPS on Friday 10 October. The transition was seamless; those of you with some expertise in the area might have thought that we simply installed the Secure Sockets Layer (SSL) certificate on the server and carried on with our day. In reality, the switch was the … Continue reading “Seamless transition to a more secure connection”

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Promoting innovation across the University

The IT Innovation Centre has recently launched the Emerging Technology (ETech) Competition 2017-2018. This is an annual competition aimed at students from across the entire University, encouraging innovative uses of emerging technologies. The depth and breadth of the ideas that our students come up with each year are a credit to them, and to the … Continue reading “Promoting innovation across the University”

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IT Services Health and Wellbeing: Take time out for yourself, try something new! ‘Week of Wellbeing’ 09-13 October

Find out what’s happening on campus for you to get involved with and visit during the University’s ‘Week of Wellbeing’, from Monday 09 to Friday 13 October. There are lots of free activities running for staff, plus you can get advice on useful tools to improve your personal wellbeing. The Week of Wellbeing will be themed … Continue reading “IT Services Health and Wellbeing: Take time out for yourself, try something new! ‘Week of Wellbeing’ 09-13 October”

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IT Services New Core update: Focus on testing, planning and processes

Activity for the University’s HR, Finance and Payroll system is progressing quickly, with upcoming work including a focus on testing, planning and processes. The New Core team will be inputting data into the secure test site over the next few months, writing scenarios to help ensure that the functionality is as robust as possible for … Continue reading “IT Services New Core update: Focus on testing, planning and processes”

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End User Services: IT Services proves popular at the largest ever Welcome Week event!

From Saturday 16 to Monday 18 September, IT Services (ITS) helped over 2000 students kick start their University adventure. Staff from the Service Desk manned the ITS stand in the Welcome Marquee, connecting with new students and showcasing the University’s IT capabilities – whilst the Professional Services Front Office Team were busy supporting the kit and … Continue reading “End User Services: IT Services proves popular at the largest ever Welcome Week event!”

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IT Services Lunch and Learn: A great way to expand your knowledge and develop new skills

The first Lunch and Learn session launched on 30 August, with several sessions taking place since then. The scheme is proving to be a great success – we’ve had some really positive feedback! Lunch and Learns are an ongoing enterprise, with several sessions booked for the rest of 2017 and lots more in planning. What … Continue reading “IT Services Lunch and Learn: A great way to expand your knowledge and develop new skills”

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Core Infrastructure: Huge upgrade project to resolve wireless network issues

Our current wireless network provider is unable to support the demands and high density wireless requirements of our customers. As a result, Core Infrastructure has been engaging with world-class wireless vendors to find a solution.  After numerous discussions and a careful review of costs, quality, reliability and service, the team made the decision to switch … Continue reading “Core Infrastructure: Huge upgrade project to resolve wireless network issues”

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IT Services Communications: Supporting the customer experience

In order to build a strong IT Services Customer Experience (ITS CX) programme, it is essential that we improve our internal and external communications. Although we are all communicators, clear processes need to be in place to ensure our communications are targeted, measured, tracked and ‘best practices’ are followed. The ITS CX and Communications team … Continue reading “IT Services Communications: Supporting the customer experience”

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IT Services Health and Wellbeing: Be Active, with lunchtime walks!

We’re supporting Workplace Wellbeing’s “Five Ways to Wellbeing” – Be Active, Take Notice, Learn, Connect and Give. As a starting point, we’re focusing on “Be Active”. You may have seen our invitations to join lunchtime walks over the last few weeks. We’ve now introduced a new Mailing List – ITS-Wellbeing@lists.bham.ac.uk – to promote these walks and other … Continue reading “IT Services Health and Wellbeing: Be Active, with lunchtime walks!”

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