Since our last blog update in June, Building Foundations, we have made significant progress. Our goal this year has been to develop the foundations of the Customer Experience (CX) programme, ensuring everyone across IT Services has a common understanding of what it is, and why it is one of our strategic priorities. So, where are … Continue reading “IT Services Customer Experience: Keeping you in the loop”
End User Services: IT Services apprenticeship programme goes from strength to strength
IT Services apprenticeship programme goes from strength to strength Last August the University took its first steps into offering an apprenticeship programme in a number of disciplines – IT Services, Estates, Catering and Media. IT Services (ITS) was one of the main areas of the University to partake in the pilot, recruiting four apprentices. The … Continue reading “End User Services: IT Services apprenticeship programme goes from strength to strength”
Application Services: New Placement Portal to provide smart, integrated learning placement solution
Application Services and the Project Office are working with the supplier QuantumIT, to provide the University with a smart, integrated learning placement solution called the ‘Placement Portal’. A placement is a set of activities held outside normal University activity and is conducted by a third party such as a hospital, or local authority social services. The University currently has a … Continue reading “Application Services: New Placement Portal to provide smart, integrated learning placement solution”
Project Office: Managing IT demand and improving project estimation
Over the last few months, the Project Office team has been working with all areas of IT Services to embed Demand Management – looking at the resource required to deliver: Business as usual (BAU) Known projects Predicting the resource required for future projects All projects are now going through the new project processes, giving a … Continue reading “Project Office: Managing IT demand and improving project estimation”
Lucy Horsnett gains CIPD Level 3 Certificate in HR Practice!
Lucy Horsnett, in the Service Management and Admin team, started studying towards the CIPD Level 3 Foundation Certificate in September 2016. We are pleased to announce that she has successfully completed the programme and is now a CIPD Associate member! CIPD – the Chartered Institute of Personnel and Development – run courses at various levels … Continue reading “Lucy Horsnett gains CIPD Level 3 Certificate in HR Practice!”
New! Service Release Management – helping to bring new or changed services into operation smoothly
Service Release Management will reduce priority 1 (P1) incidents resulting from problems during or immediately after a new or changed service is launched. In an effort to reduce the number of issues raised after a new or changed service is launched, we’re introducing Service Release Management, a new discipline that will help us to bring … Continue reading “New! Service Release Management – helping to bring new or changed services into operation smoothly”
End User Services: New team – Universal Services
Universal Services was formed in April 2017 as a new team within End User Services (EUS), headed up by Mark Smith. The team has been formed from a mixture of existing staff and new posts and includes the Software Sales and Student Services (Cluster) teams. What does Universal Services do? The team is focused on … Continue reading “End User Services: New team – Universal Services”
IT Services plays major role in development of new Dubai campus
Recently, the University announced its plans to open a new campus in Dubai. The campus will be open for teaching in September 2018, with an initial plan to recruit 300 students, and a long-term goal to have 4500 students based in Dubai. The Dubai project touches on almost every area across IT Services and our teams have been working to … Continue reading “IT Services plays major role in development of new Dubai campus”
IT Services “Pretty Muddy” 5k Challenge
On Saturday 15 July, Lucy Horsnett, Katie Tyler and Laura Brown will be taking on a 5k muddy obstacle course, to raise money for Cancer Research UK! This is a cause close to the girls’ hearts; sadly, they have lost family members, friends and work colleagues to cancer. Katie has a close friend who, in … Continue reading “IT Services “Pretty Muddy” 5k Challenge”
Application Services: Students tackle real-world problems facing the University during ServiceNow Boot Camp and Hackathon
In early June, the ServiceNow Development team, in collaboration with the School of Computer Science, ServiceNow, and ServiceNow partners TESM, proudly hosted the third annual ServiceNow Boot Camp and Hackathon event in the Computer Science Building on campus. Those who attended the event had three days of intensive training on the ServiceNow platform, followed by … Continue reading “Application Services: Students tackle real-world problems facing the University during ServiceNow Boot Camp and Hackathon”