IT Services (ITS) Customer Experience (CX) Over the past eight months, we have been developing the foundations of the CX programme, ensuring ITS staff have a common understanding of what it is, and why it is one of our strategic priorities. We have also been looking at the best solution to analyse customer feedback and … Continue reading “IT Services Customer Experience and Communications: Building foundations”
Message from Bruce Pearson: Recruitment activity and resource flexing
Below is an update on recent recruitment activity and resource flexing within Application Services Quality Assurance Matty Mathew was appointed as the NewCore QA Manager on Monday 6 March 2017. As this is a full time position Matty will come into Application Services following the completion of NewCore. In the meantime, we are looking to … Continue reading “Message from Bruce Pearson: Recruitment activity and resource flexing”
Infrastructure Services: New IT Services data centres on the way!
New IT Services data centres will meet University demands for computing power and data storage capacity In early 2016, the IT Services Leadership team approved plans to build two new data centres in order to meet University demands for computing power and data storage capacity. The new facilities will also provide the space required to … Continue reading “Infrastructure Services: New IT Services data centres on the way!”
Project Office: Managing IT Demand
Over the last few months, all areas of the Service have been working with the Project Office to embed demand management. This is looking at the resource required to deliver business as usual, known projects, and predicting the resource required for future projects. We are now in a position where we have a much clearer … Continue reading “Project Office: Managing IT Demand”
Application Services: Collaboration key in successful delivery of new HR Portal functionality
IT Services and HR staff help to create a culture of collaboration by working together, and alongside external consultants, to successfully deliver new HR Portal functionality. The HR Portal is essential to providing HR services efficiently. Quite simply, it is the single online destination where University staff have their HR needs met. Creating a portal that meets … Continue reading “Application Services: Collaboration key in successful delivery of new HR Portal functionality”
IT Innovation Centre: Emerging Technology Competition 2017 — winners announced
The IT Innovation Centre (ITIC) Emerging Technology Competition (eTech) is a new initiative that aims to inspire and incentivise undergraduate and postgraduate students — helping them discover and create new ways to use emerging technologies at the University. The competition was built on the success of the Student Mobile App Competition that has been running for the past five years. … Continue reading “IT Innovation Centre: Emerging Technology Competition 2017 — winners announced”
Richard Clayton and Ian Bowman pass ITIL Service Strategy exam!
Congratulations to Richard Clayton, Bespoke Sustenance Team Manager (Applications Services) and Ian Bowman, Head of End User Services, for passing the ITIL Service Strategy exam in March! Completing ITIL exams takes a lot of hard work and dedication, and there are a number of exams to take before reaching the ultimate goal of ITIL Master. Richard is already … Continue reading “Richard Clayton and Ian Bowman pass ITIL Service Strategy exam!”
Customer Experience: Small steps, Big rewards
In our last blog post, we provided an overview of customer experience (CX), highlighted why it is one of our strategic priorities, and explained how we will bring it to life across IT Services (ITS). Since then, we have made good progress however, it is important that we continue to take a slow and steady … Continue reading “Customer Experience: Small steps, Big rewards”
End User Services internal improvement competition — winner and runners-up announced!
In February, End User Services (EUS) held its first internal competition giving staff across the service an opportunity to submit improvement ideas. The response was excellent with 48 entries in total! The panel, consisting of Ian Bowman, Sridhar Pammu, Shaun Willetts, and Tarlochan Baley, discussed each entry in detail and, after careful consideration, agreed that Rashid Ravat’s suggestion of an internal peer review was the … Continue reading “End User Services internal improvement competition — winner and runners-up announced!”
Project Office kicks-off first Project Forum of 2017 with guest speaker Pauline Harrison
In February, the Project Office held the first Project Forum event of 2017, which focused on project start-up, with guest speaker Pauline Harrison, Head of Categories for Scientific Supplies and Professional Services. The event took place in the Nuffield Learning Suite located on campus, and was well attended by staff from across the University. During the … Continue reading “Project Office kicks-off first Project Forum of 2017 with guest speaker Pauline Harrison”