IT Services News

The Women in IT group met on 19 May, for a progress update and to discuss what to take forward next.   The group has achieved a lot already, including:  Improving the transparency of the Annual Review process with a clear article in the newsletter about how the process works.  We’ve taken some positive steps taken … Continue reading “Women in IT update”

21 May 2020, is the ninth Global Accessibility Awareness Day (GAAD). The purpose of GAAD is to get everyone talking, thinking and learning about digital access and how this affects people with different disabilities.   Accessibility is about making sure as many people as possible can use our services. It’s not just good practice – it’s a legal requirement. … Continue reading “Global Accessibility Awareness Day”

Each month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Here are some of the comments provided by our customers in April, and the team or individual who deserved the good praise. Once … Continue reading “Customer feedback for April”

A few weeks into remote working the IT Business Partnering, CX and Communications team took some time out to reflect on how we’ve settled in to the new work routine. How is remote working going for you? Don’t forget to engage with the IT Services Collaboration Team and ITS Social Team for a wide range … Continue reading “Remote working retrospective”

We had some very entertaining entries for the pet show! If you haven’t done so already, check them out on the new Pets Corners channel in ITS Social (join code 35kxxwr). Mark Gee, CIO, had the responsibility of judging – a little different to the usual demands of the job! He had some really difficult … Continue reading “Pet show winners”

  Digifest is a free edtech event organised by JISC and held in Birmingham city centre. Over two packed days we had the opportunity to see and hear what leaders at the forefront of the technology industry think about current education trends, and to take part in hands-on workshops with staff and students from other UK universities and colleges.    This year’s … Continue reading “Digifest 2020”

Each month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff.  March was an exceptional month, with preparations for remote working going into overdrive before restricted access came into place on campus. The efforts … Continue reading “Customer feedback for March”

The IT Services virtual pet show takes place on Thursday 23 April. Get preening your pets, ready for them to show their best (or funniest) side! You asked, we listened For those of you who don’t have pets, this event wasn’t very inclusive. So we’ve added a class for “Non-traditional pets”. Time to dust off … Continue reading “Virtual pet show”

The reality of working from home for an extended period may be setting in for some of you. Let’s face it: none of us are experts when it comes to living and working in isolation – or near isolation, where we only see members of our own family. Supporting your mental health We’ve found this … Continue reading “Looking after your wellbeing”

All University staff now have free access to LinkedIn Learning – offering an on-demand library of high-quality instructional video courses, covering a vast range of software, business and creative skills. We’ve pulled together a selection of video courses which you may find handy during this extended period of working from home. Gaining a Productive Mindset … Continue reading “LinkedIn Learning for remote working”