Find out what’s happening on campus for you to get involved with and visit during the University’s ‘Week of Wellbeing’, from Monday 09 to Friday 13 October. There are lots of free activities running for staff, plus you can get advice on useful tools to improve your personal wellbeing. The Week of Wellbeing will be themed … Continue reading “IT Services Health and Wellbeing: Take time out for yourself, try something new! ‘Week of Wellbeing’ 09-13 October”
Author: butcherm
IT Services New Core update: Focus on testing, planning and processes
Activity for the University’s HR, Finance and Payroll system is progressing quickly, with upcoming work including a focus on testing, planning and processes. The New Core team will be inputting data into the secure test site over the next few months, writing scenarios to help ensure that the functionality is as robust as possible for … Continue reading “IT Services New Core update: Focus on testing, planning and processes”
End User Services: IT Services proves popular at the largest ever Welcome Week event!
From Saturday 16 to Monday 18 September, IT Services (ITS) helped over 2000 students kick start their University adventure. Staff from the Service Desk manned the ITS stand in the Welcome Marquee, connecting with new students and showcasing the University’s IT capabilities – whilst the Professional Services Front Office Team were busy supporting the kit and … Continue reading “End User Services: IT Services proves popular at the largest ever Welcome Week event!”
IT Services Lunch and Learn: A great way to expand your knowledge and develop new skills
The first Lunch and Learn session launched on 30 August, with several sessions taking place since then. The scheme is proving to be a great success – we’ve had some really positive feedback! Lunch and Learns are an ongoing enterprise, with several sessions booked for the rest of 2017 and lots more in planning. What … Continue reading “IT Services Lunch and Learn: A great way to expand your knowledge and develop new skills”
Core Infrastructure: Huge upgrade project to resolve wireless network issues
Our current wireless network provider is unable to support the demands and high density wireless requirements of our customers. As a result, Core Infrastructure has been engaging with world-class wireless vendors to find a solution. After numerous discussions and a careful review of costs, quality, reliability and service, the team made the decision to switch … Continue reading “Core Infrastructure: Huge upgrade project to resolve wireless network issues”
IT Services Health and Wellbeing: Be Active, with lunchtime walks!
We’re supporting Workplace Wellbeing’s “Five Ways to Wellbeing” – Be Active, Take Notice, Learn, Connect and Give. As a starting point, we’re focusing on “Be Active”. You may have seen our invitations to join lunchtime walks over the last few weeks. We’ve now introduced a new Mailing List – ITS-Wellbeing@lists.bham.ac.uk – to promote these walks and other … Continue reading “IT Services Health and Wellbeing: Be Active, with lunchtime walks!”
End User Services: IT Services apprenticeship programme goes from strength to strength
IT Services apprenticeship programme goes from strength to strength Last August the University took its first steps into offering an apprenticeship programme in a number of disciplines – IT Services, Estates, Catering and Media. IT Services (ITS) was one of the main areas of the University to partake in the pilot, recruiting four apprentices. The … Continue reading “End User Services: IT Services apprenticeship programme goes from strength to strength”
Project Office: Managing IT demand and improving project estimation
Over the last few months, the Project Office team has been working with all areas of IT Services to embed Demand Management – looking at the resource required to deliver: Business as usual (BAU) Known projects Predicting the resource required for future projects All projects are now going through the new project processes, giving a … Continue reading “Project Office: Managing IT demand and improving project estimation”
Lucy Horsnett gains CIPD Level 3 Certificate in HR Practice!
Lucy Horsnett, in the Service Management and Admin team, started studying towards the CIPD Level 3 Foundation Certificate in September 2016. We are pleased to announce that she has successfully completed the programme and is now a CIPD Associate member! CIPD – the Chartered Institute of Personnel and Development – run courses at various levels … Continue reading “Lucy Horsnett gains CIPD Level 3 Certificate in HR Practice!”
New! Service Release Management – helping to bring new or changed services into operation smoothly
Service Release Management will reduce priority 1 (P1) incidents resulting from problems during or immediately after a new or changed service is launched. In an effort to reduce the number of issues raised after a new or changed service is launched, we’re introducing Service Release Management, a new discipline that will help us to bring … Continue reading “New! Service Release Management – helping to bring new or changed services into operation smoothly”