Author: butcherm

Each month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Here are some of the comments provided by our customers in April, and the team or individual who deserved the good praise. Once … Continue reading “Customer feedback for April”

A few weeks into remote working the IT Business Partnering, CX and Communications team took some time out to reflect on how we’ve settled in to the new work routine. How is remote working going for you? Don’t forget to engage with the IT Services Collaboration Team and ITS Social Team for a wide range … Continue reading “Remote working retrospective”

We had some very entertaining entries for the pet show! If you haven’t done so already, check them out on the new Pets Corners channel in ITS Social (join code 35kxxwr). Mark Gee, CIO, had the responsibility of judging – a little different to the usual demands of the job! He had some really difficult … Continue reading “Pet show winners”

Each month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff.  March was an exceptional month, with preparations for remote working going into overdrive before restricted access came into place on campus. The efforts … Continue reading “Customer feedback for March”

The IT Services virtual pet show takes place on Thursday 23 April. Get preening your pets, ready for them to show their best (or funniest) side! You asked, we listened For those of you who don’t have pets, this event wasn’t very inclusive. So we’ve added a class for “Non-traditional pets”. Time to dust off … Continue reading “Virtual pet show”

The reality of working from home for an extended period may be setting in for some of you. Let’s face it: none of us are experts when it comes to living and working in isolation – or near isolation, where we only see members of our own family. Supporting your mental health We’ve found this … Continue reading “Looking after your wellbeing”

All University staff now have free access to LinkedIn Learning – offering an on-demand library of high-quality instructional video courses, covering a vast range of software, business and creative skills. We’ve pulled together a selection of video courses which you may find handy during this extended period of working from home. Gaining a Productive Mindset … Continue reading “LinkedIn Learning for remote working”

Each month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Here are some of the comments provided by our customers in February, and the team or individual who deserved the good praise. “Richard … Continue reading “Customer feedback for February”

Core Infrastructure Services are currently upgrading the University’s Identity Management system to version 8.0. The new version will bring our Identity system into a supported version of the product and will bring some great new benefits to IT Services and the University, including: Replace legacy Alta HR data with Core Systems data to allow more … Continue reading “Identity Management system upgrade”

Advanced Research Computing (ARC) launch the BEAR Data Transfer Service this week. This service enables researchers to transfer large volumes of data between research organisations, using bulk data shipping technology. How does it work? The software running the service is called Globus – also known as GridFTP, depending on which research organisation the researcher is … Continue reading “BEAR Data Transfer Service”